Customer Care Administrator

3 days ago


BurtononTrent, United Kingdom Harper Recruitment Group Full time

Job Role: Customer Care Administrator

**Salary**: £18,819

Location: Burton-On-Trent

Hours: Monday - Friday 9am - 5pm

Harper Recruitment group are working in partnership with a leading manufacturing company who do to recent expansion have a position within their Customer Care hub.

My client is looking for an Administrator who have a passion for providing a high level of customer care, you will act as a key part of the business ensuring a seamless service to their valued customer base.

What will the role involve?
- Responsible for the 360 care of customer accounts.
- Handling customer orders from booking to delivery.
- Liaising with sales and logistics teams.
- Fielding incoming calls, assisting with inquires.
- Contacting customers regarding order resolution, delivery/shipping information.
- Using a variety of different systems, Outlook, Excel, Sage and in-house.
- Booking & coordinating couriers and deliveries.
- Completing all required administration.

The successful Customer Service Administrator will meet the following criteria:

- Excellent attention to detail
- Proven customer service experience
- Ability to multi-task and adapt
- Strong communication skills both written and verbal

To find out more submit your CV today



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