Customer Care Representative

6 months ago


BurtonOnTrent, United Kingdom Groomfield Recruitment Ltd Full time

Groomfield Recruitment are on lookout for a Customer Care Advisor to join our client's team based in Burton on Trent due to their growth and expansion. This role is perfect for someone who is passionate about delivering exceptional customer service and making a positive impact on customers' experiences.

Starting salary of £25,000-£28,000 per annum, depending on experience

Full-time role with a 40-hour working week, Monday to Friday

Based in the vibrant town of Burton on Trent

**As a Customer Care Advisor, your responsibilities will include**:

- Providing accurate information about products and orders
- Responding to customer enquiries in a timely and professional manner
- Resolving customer complaints positively and effectively
- Maintaining customer records and updating customer information as needed
- Following up with customers to ensure their satisfaction
- Adhering strictly to company rules and procedures

**The ideal Customer Care Advisor will have**:

- Strong attention to detail
- A passion for customer service
- Comfortable managing difficult situations with customers as they arise
- Strong administration skills

**Benefits**:

- 20 floating days/bank holidays/Christmas week off and birthday off
- Free car parking
- Pension scheme

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: In person



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