Customer Service Representative

2 days ago


Newark on Trent, Nottinghamshire, United Kingdom The Wildlife Trusts Full time

We're seeking a skilled Customer Service Representative to join our team. As a key point of contact, you'll provide exceptional service to our clients, responding to inquiries and resolving issues in a timely and professional manner.

With a strong understanding of customer care principles, you'll engage with clients through various channels, including email, phone, and in-person interactions. Your excellent communication and interpersonal skills will enable you to build strong relationships and provide tailored solutions to meet their needs.

You'll work closely with our team to ensure seamless day-to-day operations, contributing to a positive and supportive work environment. As a customer-focused individual, you'll strive for continuous improvement, identifying opportunities to enhance our services and promote a culture of excellence.

About The Wildlife Trusts

As a leading UK nature charity, we're passionate about preserving and protecting our natural world. Our team is dedicated to creating a movement that recognizes and values individual differences and identities. We're committed to safeguarding and promoting the welfare of children and adults at risk, ensuring our work environment is safe and inclusive for all.

Responsibilities

  1. Provide exceptional customer service through various communication channels
  2. Respond to client inquiries and resolve issues in a timely and professional manner
  3. Build strong relationships with clients, understanding their needs and preferences
  4. Work collaboratively with the team to ensure seamless day-to-day operations
  5. Identify opportunities for continuous improvement and contribute to a culture of excellence


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