Automotive Customer Service Representative

4 weeks ago


Newark on Trent, Nottinghamshire, United Kingdom Clear Automotive Full time

Job Title: Automotive Customer Service Representative

Job Summary: We are seeking a highly skilled and customer-focused individual to join our team as an Automotive Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling customer inquiries, and ensuring that all customers receive a first-class experience.

Key Responsibilities:

  • Handle customer calls and respond to customer inquiries in a timely and professional manner
  • Deal with customers coming into the site and ensure their needs are identified and met
  • Handle all administration regarding customer claims and documentation
  • Ensure customer awareness of all products and services available
  • Approach all customers and assist with requests, including requests regarding vehicle repairs
  • Prepare job packs
  • Update Autoflow bodyshop management system as required
  • Handle dissatisfied customers calmly and bring all customer complaints to the attention of the Bodyshop Manager
  • Initiate job documentation and maintain customer records and follow-up systems

Requirements:

  • Excellent customer-focused service background
  • Ideally, experience in a Bodyshop / Accident Repair Centre or Dealership in a customer-focused role
  • Excellent telephone manner and a commitment to going above and beyond for all customers

What We Offer:

We offer a competitive salary, pension, sick pay, enhanced maternity and paternity, health cash plan, dental care, retail discounts, and 29 days holiday.

How to Apply: If you are interested in this exciting opportunity, please send your CV to Rochelle at Clear Automotive.



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