Customer Service Representative

4 days ago


Burton upon Trent, Staffordshire, United Kingdom Pertemps Bond Full time

Pertemps Bond is seeking a skilled Customer Service Representative to provide exceptional support to customers in the manufacturing industry. This role is ideal for individuals who possess excellent communication skills and a passion for delivering high-quality service.

Key Responsibilities:

  • Customer Communication: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Order Processing: Process orders, manage inventory, and coordinate delivery logistics to ensure smooth customer experience.
  • Accounts Management: Manage customer accounts, track orders, and maintain accurate records to ensure efficient billing and payment processes.
  • Quality Control: Collaborate with the quality team to resolve customer complaints and issues related to product quality.
  • Tenders Support: Assist in preparing and submitting tenders, proposals, and other business documents to customers.

Requirements:

  • Excellent Communication Skills: Ability to communicate effectively with customers, colleagues, and management.
  • Customer Service Experience: Previous experience in a customer-facing role, preferably in the manufacturing industry.
  • Technical Skills: Proficiency in using ERP systems, Microsoft Office, and other relevant software.
  • Teamwork: Ability to work collaboratively with cross-functional teams to achieve business objectives.
  • Language: Fluency in English, with the ability to communicate effectively with customers and colleagues.

Pertemps Bond offers a dynamic and supportive work environment, competitive salary, and opportunities for professional growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please submit your application.



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