Customer Service and Sales Support Representative

1 month ago


Burton upon Trent, Staffordshire, United Kingdom Pertemps Bond Full time

Pertemps Bond is seeking a skilled Customer Service and Sales Support Representative to join their team. This role offers an excellent salary of £26,000 - £30,000 per annum, depending on experience.

Job Description

The successful candidate will be responsible for delivering exceptional customer service and sales support to clients in the manufacturing industry. Key responsibilities include:

  • Responding to customer inquiries via email or phone;
  • Order processing, including sending PO confirmations, delivery lead times, communication, and proposing alternative items when necessary;
  • Daily invoices control, ensuring prices are correct and sent properly to customers;
  • Issuing customer credits and following up on overdue payments;
  • Maintaining the ERP system and resolving quality complaints;
  • Monitoring product recalls and archiving customer service documentation for audit purposes;
  • Supporting tenders in collaboration with the tender & pricing manager, providing documents, preparing samples, and organizing shipments.

To excel in this role, you should possess strong communication skills, be detail-oriented, and have a good understanding of IT systems. Additionally, experience in the manufacturing industry and English proficiency are highly valued.

This is an excellent opportunity for an experienced customer service professional to take their career to the next level and work in a dynamic environment.



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