Customer Service Representative
23 hours ago
We are seeking a vibrant and adaptable individual to join our team as a Customer Service Representative. As part of this role, you will be responsible for delivering an exceptional customer experience across various areas of the venue.
Main Responsibilities:
- To work effectively in a fast-paced environment, handling cash transactions and providing excellent customer service.
- To develop strong relationships with customers, ensuring they feel welcomed and engaged throughout their visit.
- To adapt to changing situations and priorities, maintaining a positive attitude and a high level of energy at all times.
What We Offer:
- A competitive salary of £11.44 per hour, reflecting the value we place on your skills and experience.
- Contract lengths starting from 8 hours to 35 hours, providing a stable and predictable schedule.
- Paid breaks, allowing you to recharge and maintain your productivity.
- Access to our industry-leading Employee Rewards platform, offering exclusive discounts on travel, shopping, dining, and more.
- A 50% discount on food and soft drinks for you and up to three friends, enhancing your overall experience.
- A comprehensive benefits package, including pension and life assurance, company sick pay scheme, and access to an employee assistance programme.
- Funded apprenticeships and training opportunities, supporting your career development and growth.
- A uniform provided, featuring our new design launched in 2024, ensuring you look professional and polished while working.
Qualifications and Skills:
- A friendly, adaptable, and caring personality, essential for building strong relationships with customers.
- Strong communication skills, enabling effective interaction with colleagues and customers alike.
- A customer-focused attitude, prioritizing the needs and experiences of those you serve.
- The ability to work in a fast-paced environment, managing multiple tasks and responsibilities with ease.
- Cash handling experience, with the potential to develop additional skills through training and development programmes.
Additional Information:
- All applicants must be 18 years old or over, meeting the minimum age requirement for this role.
- This is a part-time position, typically requiring 16-20 hours of work per week, offering flexibility and balance in your schedule.
Company Overview:
As a member of our team, you will be part of the Rank Group, a leading gaming and hospitality business that operates Mecca Bingo venues nationwide. Our commitment to providing exceptional customer experiences drives everything we do, and we're looking for like-minded individuals to join us in achieving this goal.
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