Customer Experience Representative

5 days ago


Burton upon Trent, Staffordshire, United Kingdom Inspired Gaming Group Full time
About the Role

We are looking for a talented Customer Support Agent to deliver exceptional customer experiences and resolve issues efficiently. As a key member of our team, you will be the first point of contact for UK customers, setting the tone for their journey with us.

You will be responsible for communicating with customers via phone calls, addressing their queries and concerns in a professional and empathetic manner. You will also work closely with our Remote Support team and Field Engineers to ensure seamless issue resolution.

Responsibilities:
  1. Provide excellent customer service over the phone
  2. Communicate effectively with internal teams to resolve customer issues
  3. Assist with parts orders and administrative tasks
Requirements:
  • Strong communication and problem-solving skills
  • Flexibility to work a shift pattern including evenings and weekends
Benefits:
  • Salary: £25,000 - £30,000 per annum
  • Hybrid remote working arrangement based in Burton-On-Trent, DE14 1SZ
  • A comprehensive benefits package, including additional leave, company events, and a company pension scheme


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