Frontline Service Representative

2 days ago


Burton upon Trent, Staffordshire, United Kingdom Rank Group Full time
About the Job

We are seeking a dedicated and enthusiastic individual to join our team as a Frontline Service Representative. This part-time role offers a fantastic opportunity to work in a dynamic environment, providing exceptional customer service and contributing to the success of our venue.

As a key member of our team, you will be responsible for ensuring every customer feels welcome and valued. You will work across different areas of the venue, from assisting behind the bar to calling bingo games. Your ability to work in a fast-paced environment, combined with your strong communication skills and customer-focused attitude, will make you an asset to our team.

Key Responsibilities:

  1. Cash Handling: Accurately manage cash transactions and maintain a secure environment.
  2. Teamwork: Collaborate with colleagues to achieve shared goals and provide excellent customer service.
  3. Communication: Develop effective relationships with customers and colleagues through clear and respectful communication.

We are looking for individuals who are friendly, adaptable, and caring, with a passion for delivering outstanding customer experiences. If you have experience in hospitality or customer service, that's a bonus, but we're happy to provide training for the right candidate.

What We Offer

We believe in investing in our people and offering a range of benefits to support their well-being and career development. These include:

  • Competitive Salary: £11.44 per hour
  • Contracts starting from 8 hours - 35 hours - no zero-hour contracts
  • Paid breaks
  • Industry-leading Employee Rewards platform, offering discounts on travel, shopping, dining, and more
  • 50% discount on food and soft drinks for you and up to three friends
  • Pension and Life Assurance
  • Company Sick Pay Scheme
  • Access to an Employee Assistance Programme and in-venue Mental Health First Aiders
  • Funded Apprenticeships and training for career development
  • Uniform provided - Fantastic new design just launched in 2024


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