Customer Service Representative

23 hours ago


Burton upon Trent, Staffordshire, United Kingdom Pertemps Bond Full time

About the Role:

Pertemps Bond is recruiting for a Customer Service Executive on behalf of our award-winning client based in Burton-Upon-Trent on a full-time permanent basis.

Key Responsibilities:

  • Answer incoming calls from customers ensuring all their requirements are met within agreed service levels.
  • Admin duties – understanding the customer's needs and liaising with departments to ensure we can meet the customers requirements.
  • Action cancellations in line with company processes.
  • Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
  • Handling late booking requests.
  • Assist with Customer Relations issues and call outs in particular any changes to customers arrangements ensuring they have all the correct revised information.
  • Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre

About You:

  • Previous experience within a Customer Service environment
  • Ability to work in a fast-paced environment with the ability to prioritise own workload
  • Excellent communicator both verbal and written with good attention to detail
  • A good team player whilst able to work on own initiative
  • Problem solving abilities with a pro-active approach and a positive attitude
  • Good IT skills

Benefits:

  • 27 days holiday plus bank holidays
  • Holiday buy, option to purchase up to an additional 5 days leave
  • Up to 60% discount for you and friends and family on our award-winning holidays
  • Career Pathway, as the company grows, we want you to grow with us.
  • Employee Assistance Programme
  • Access to a virtual dentist
  • Discounts from leading high street retailers, travel and entertainment companies
  • Pension Scheme & Life Assurance
  • Annual and quarterly team recognition awards ceremony
  • Social events, Christmas party, summer party, quizzes etc
  • Cycle to work scheme
  • Discounted gym membership
  • Health & wellbeing programme
  • Refer a friend programme


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