Customer Service Representative
7 days ago
Customer Service Representative
At Marshalls, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in our dynamic Customer Services team, ensuring that our customers receive the highest level of service. With a proactive approach and a passion for problem-solving, you'll be responsible for handling customer queries, resolving issues, and providing tailored solutions to meet their needs.
Working closely with our sales team, you'll be responsible for managing your own caseload of customers, utilizing your excellent communication skills to build strong relationships and deliver a professional service. With a focus on continuous improvement, you'll identify opportunities to enhance our service and contribute to the growth and success of our business.
As a Customer Service Representative, you'll have the opportunity to develop your skills and expertise, working with a range of customers and products. You'll be supported by a dedicated team and have access to comprehensive training and development programs.
Key skills and qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Experience of working in a customer-facing role, preferably in a service industry
- Knowledge of Microsoft Office and other relevant software
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