Customer Service Representative
3 weeks ago
About the Role
We are seeking a skilled Customer Service Advisor to join our dynamic team at Marshalls PLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service, resolving queries, and providing tailored solutions to meet customer needs.
Key Responsibilities
- Manage a caseload of customers, providing timely and effective solutions to their queries and concerns.
- Work closely with our sales team to provide a seamless and professional service, ensuring customer satisfaction and loyalty.
- Develop strong relationships with customers, using excellent communication skills to resolve issues and provide tailored solutions.
- Identify and implement opportunities for continuous improvement, championing new ideas and better ways of working.
- Stay up-to-date with product knowledge, using this expertise to solve customer challenges and offer tailored solutions.
What We Offer
- A competitive salary and benefits package, including professional development opportunities.
- A dynamic and supportive work environment, with opportunities for growth and advancement.
- A chance to work with a leading company in the industry, with a strong commitment to customer service and excellence.
About Us
Marshalls PLC is a leading manufacturer and supplier of pitched roofing systems, with a strong reputation for quality and customer service. We are committed to delivering exceptional customer experiences, and we are seeking a skilled Customer Service Advisor to join our team.
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