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Customer Service Representative
1 month ago
With continued success and business growth, Wincanton is seeking a Customer Service Representative to join our team at Branston.
Key Responsibilities:
- Work as part of a team to provide customers with a high level of service delivery.
- Ensure all incoming calls are answered in line with SLA criteria and are dealt with appropriately and promptly.
- Manage customer incident calls/emails through to completion.
- Chase information from 3rd party networks.
- Maintain accurate records of customer interactions.
- Ensure all paperwork is received and delivered as per expected KPI/SLA.
- Demonstrate empathy with customers as required.
- Ensure all procedures are adhered to and report any incidents of non-compliance.
Requirements:
- Previous customer service experience or NVQ level 3 in Customer Service.
- Motivated and able to communicate clearly, both verbally and in written formats.
- Ability to work in a busy environment.
- Team player.
- Well-organised, taking ownership of tasks and being able to work to detail.
- Educated to GCSE level or equivalent.
- Sound IT skills, knowledge of Microsoft Office applications.
Our Culture & Benefits:
In addition to generous remuneration, we value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, employee benefits include online discount platform, onsite parking and much more.
Our people are at the core of our business and what makes Wincanton great. That's why we also provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.
Be a part of our values; We're Thoughtful, We're Aiming High and We're Prepared.
Our Commitment:
We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes and we welcome your application.
