Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled Customer Service Advisor to join our dynamic and high-performing Customer Service team at Marshalls PLC. As a Customer Service Advisor, you will be at the heart of our customer experience, delivering top-notch service, solving problems with creativity, and tackling challenges with a proactive mindset.
Key Responsibilities
- Manage your own caseload of customers while working closely with our sales team to provide a seamless and professional service.
- Resolve customer issues quickly and efficiently, ensuring a smooth and positive experience for all.
- Drive continuous improvement, constantly championing new ideas and better ways of working.
- Develop great relationships with both external and internal customers.
- Experience of promptly responding to all customer queries.
- Excellent workload management and prioritisation.
- Passion for excellent customer experience.
- Input of customer orders, samples, and literature requests.
- Problem solver that identifies service barriers and provides customer-focussed solutions.
- Supportive of colleagues and an effective coaching culture and working as a team.
- Seek customer feedback for service improvements.
What We Offer
- Competitive salary.
- Professional development and benefits.
- 36.5 hours Monday – Friday with an early finish on a Friday.
- 26 Holidays + bank holidays.
- Company Pension up to 15% (5% Employee, 10% Employer).
- Cycle-to-work scheme.
- Employee Discount programme.
- Refer a friend scheme.
- Employee Assistance programme – Financial, Physical and Mental Wellbeing support.
- Free onsite parking.
About Us
Marshalls PLC is a leading manufacturer and supplier of pitched roofing systems, with a strong commitment to innovation, growth, and exceptional customer service. We value diversity and inclusion, and we are committed to ensuring equal opportunities for everyone.
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