Customer Service Representative

3 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Marshalls PLC Full time

About the Role

We are seeking a highly skilled Customer Service Advisor to join our dynamic and high-performing Customer Service team at Marshalls PLC. As a Customer Service Advisor, you will be at the heart of our customer experience, delivering top-notch service, solving problems with creativity, and tackling challenges with a proactive mindset.

Key Responsibilities

  • Manage your own caseload of customers while working closely with our sales team to provide a seamless and professional service.
  • Resolve customer issues quickly and efficiently, ensuring a smooth and positive experience for all.
  • Drive continuous improvement, constantly championing new ideas and better ways of working.
  • Develop great relationships with both external and internal customers.
  • Experience of promptly responding to all customer queries.
  • Excellent workload management and prioritisation.
  • Passion for excellent customer experience.
  • Input of customer orders, samples, and literature requests.
  • Problem solver that identifies service barriers and provides customer-focussed solutions.
  • Supportive of colleagues and an effective coaching culture and working as a team.
  • Seek customer feedback for service improvements.

What We Offer

  • Competitive salary.
  • Professional development and benefits.
  • 36.5 hours Monday – Friday with an early finish on a Friday.
  • 26 Holidays + bank holidays.
  • Company Pension up to 15% (5% Employee, 10% Employer).
  • Cycle-to-work scheme.
  • Employee Discount programme.
  • Refer a friend scheme.
  • Employee Assistance programme – Financial, Physical and Mental Wellbeing support.
  • Free onsite parking.

About Us

Marshalls PLC is a leading manufacturer and supplier of pitched roofing systems, with a strong commitment to innovation, growth, and exceptional customer service. We value diversity and inclusion, and we are committed to ensuring equal opportunities for everyone.



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