Customer Service Representative

3 days ago


Burton upon Trent, Staffordshire, United Kingdom Wincanton Full time

With continued success and business growth, Wincanton has the opportunity for a Customer Service Representative to contribute to our team.

Key Responsibilities:

  • Work as part of a team to provide customers with a high level of service delivery.
  • Ensure all incoming calls are answered in line with SLA criteria and are dealt with appropriately and promptly.
  • Manage customer incident calls/emails through to completion.
  • Chase information from 3rd party networks.
  • Maintain accurate records of customer interactions.
  • Ensure all procedures are adhered to and report any incidents of non-compliance.

Requirements:

  • Previous Customer Service experience or NVQ level 3 in Customer Service.
  • Motivated and able to communicate clearly, both verbally and in written formats.
  • Ability to work in a busy environment.
  • Team player.
  • Well organised, taking ownership of tasks and being able to work to detail.
  • Sound IT skills, knowledge of Microsoft Office applications.

Our Culture & Benefits:

In addition to generous remuneration, we value our people and offer a friendly, safety-first working environment, along with other benefits including company pension scheme, generous holidays, cycle to work scheme, and more.

Our people are at the core of our business and what makes Wincanton great. We provide significant opportunities for career development and progression, as well as training enrichment and multi-skilling, in a dynamic working environment.

Our Commitment:

We are committed to providing equality of opportunity for all employees. We strive for an environment where all colleagues feel included, supported and valued, whilst feeling they can be their whole selves within our workplaces.



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