Customer Service Representative

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom Marshalls Full time
### Role Overview

We are seeking a skilled Customer Service Advisor to join our dynamic team at Marshalls in Burton on Trent. As a Customer Service Advisor, you will play a vital role in delivering an exceptional customer experience by problem-solving, handling customer queries, and working closely with the sales team.

### Key Responsibilities

- Provide excellent customer service through effective communication and problem-solving skills
- Work closely with the sales team to resolve customer queries and issues
- Develop strong relationships with external and internal customers
- Utilise IT skills to manage workload and prioritise tasks
- Identify service barriers and provide customer-focused solutions

### What We Offer

- Competitive salary
- Professional development opportunities
- Flexible working hours with an early finish on Fridays
- 26 days annual leave plus bank holidays
- Company pension scheme
- Cycle-to-work scheme
- Employee discount programme
- Refer a friend scheme
- Employee assistance programme
- Free onsite parking

### About Us

At Marshalls, we are leaders in the manufacturing and supply of pitched roofing systems. Our product range includes clay and concrete tiles, timber battens, roof-integrated solar solutions, and various roofing accessories. We work as one team across our three divisions: Marshalls Landscape Products, Marshalls Building Products, and Marley Roofing Products. For more information, please visit our website.

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