Customer Care Representative

3 months ago


BurtonOnTrent, United Kingdom Groomfield Recruitment Ltd Full time

Groomfield Recruitment are on lookout for a Customer Care Advisor to join our client's team based in Burton on Trent due to their growth and expansion. This role is perfect for someone who is passionate about delivering exceptional customer service and making a positive impact on customers' experiences.

Starting salary of £25,000-£28,000 per annum, depending on experience

Full-time role with a 40-hour working week, Monday to Friday

Based in the vibrant town of Burton on Trent

**As an E-commerce Customer Care Advisor, your responsibilities will include**:

- Providing accurate information about products and orders
- Responding to customer enquiries in a timely and professional manner
- Resolving customer complaints positively and effectively
- Maintaining customer records and updating customer information as needed
- Following up with customers to ensure their satisfaction
- Adhering strictly to company rules and procedures

**The ideal E-commerce Customer Care Advisor will have**:

- Excellent communication skills
- Strong attention to detail
- The ability to work independently and as part of a team
- A passion for customer service
- Comfortable managing difficult situations with customers as they arise
- Strong administration skills

**Benefits**:

- 20 floating days/bank holidays/Christmas week off, birthday off
- Free car parking
- Pension scheme

If you're interested in roles such as Customer Service Representative, Customer Support Specialist, Customer Care Associate, E-commerce Support Advisor, or Customer Experience Advisor, then this E-commerce Customer Care Advisor role could be a perfect fit for you.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Burton-On-Trent, Staffordshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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