Customer Service Administrator

7 months ago

BurtonOnTrent, United Kingdom Project Better Energy Full time

**Customer Service Administrator**

Are you ready for the future of EV charging? Welcome to Project EV, part of the Project Better Energy Group, specialising in providing only the most cutting-edge electric vehicle charging points on the market

Our mission is to drive Project EV and its range of Electric Vehicle chargers to being the most advanced smart solution for all customers, resellers, or manufacturers. With leading technology and exceptional service, Project EV aims to be the preferred choice in the UK and Europe. Come join us and help empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener future.

Join our customer service team and become a valued member of our working family. We are proud of our talented employees with diverse backgrounds, cultures, perspectives, and experiences who deliver our world class service to our customers and ensure our culture of positivity, innovation and creativity will continue to drive us towards a brighter, more sustainable future.

As a first line customer service agent you will provide support and guidance to customers requiring repairs or maintenance to their renewable energy solutions, arranging remedial maintenance visits where appropriate. Making positive connections and building rapport, you will deliver the world class customer service that built our reputation as a market leading, trusted and reliable installer of green energy solutions.

**Main Responsibilities**:

- Arrange remedial action including liaison with Maintenance Manager, Project Managers and Maintenance

Engineers.
- Book-in repairs with customers
- Deal with emergency situations as they arise on a day-to-day basis and ensure prompt and effective

resolution of problems.
- Deal with queries from customers and engineers

resolving faults etc.
- Support the department in the development of appropriate guidance documents, ‘How to’ videos etc. to

enable customers to diagnose and repair without the requirement for technical phone support or an

engineer visit.
- Input and analysis of data on CRM
- Attend training as and when required.
- Demonstrate commitment to Company policies and act in accordance with Company procedures as directed.
- In addition, you are required to comply with any other reasonable request made of you by management, in

line with job role, skills and experience.

**Competency: Skills/Knowledge/Qualifications**:

- Technical support experience in a relevant industry preferred / Customer service experience.
- Hard-working, tenacious, and committed
- Ability to remain calm under pressure.
- Excellent time management and organisation skills
- Polite and professional, firm but fair customer service approach.
- Good communication skills, both verbal and written

**Working Environment**:

- Working out of Project Better Energy’s Lancaster Park office located outside of Burton Upon Trent.
- This is a 99% office-based role, working predominantly at a computer.
- The office is light, modern, and open plan.
- There may be a very occasional requirement to travel out of the office to a customer site, or elsewhere,

which could be anywhere in the United Kingdom.
- Driving license is essential.

**Salary**: £24,000.00 per year

**Benefits**:

- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

  • Customer Service Administrator

    7 months ago

    Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    **The role**: Customer Service Administrator **Location**: Burton **Type**: Full-time, Permanent **Salary**: £23,500 + bonus scheme 2fawcett are recruiting for a Customer Service Administrator to join our client in Burton on a full-time, permanent basis. **The role & responsibilities**: - New customer onboarding - Managing customer enquiries via...

  • Customer Service Administrator

    2 weeks ago

    Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    Role: Customer Service Administrator **Salary**: £21,500 Type: Permanent Hours: Monday to Friday 37.5 hours per week Hybrid working - 3 days in the office 2 days at home. 2Fawcett are currently recruiting for a Customer Service Administrator for a business based in Burton. Your main duties will be: - New partner onboarding - Managing Incoming partner...

  • Customer Service Advisor/administrator

    2 weeks ago

    Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **IMMEDIATE START AVAILABLE** We are seeking experienced & committed customer service representatives to work for our well established company in Tutbury, Burton On Trent. You will join a team of friendly and welcoming customer service advisors for a company that manufacturer and distribute disability aids. Within this role, you will be required to...

  • Customer Service Office Administrator

    4 days ago

    Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **IMMEDIATE START AVAILABLE - INTERVIEWS AVAILABLE THIS WEEK!** We are seeking experienced & committed customer service representatives to work for our well established company in Tutbury, Burton On Trent. You will join a team of friendly and welcoming customer service advisors for a company that manufacturer and distribute disability aids. Within this...

  • Customer Service Administrator

    7 months ago

    Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    2fawectt are currently recruiting a **Customer Service Administrator** to join our client based in **Burton** on a **full time, permanent **basis. Role & Responsibilities: - **Reception** duties, including **calls**, greeting visitors in a professional manner, ensuring that each is signed in/out and contacting host - Telephone **switchboard** duties,...

  • Customer Service Administrator

    7 months ago

    Burton-On-Trent, United Kingdom Serious Waste Management Full time

    Job Summary: We are seeking a Customer Service Administrator to join our team, initially to cover maternity leave. The position may become permanent following the initial contract term. Duties include: - Assist customers with waste collection bookings, quotations and taking payments over the phone. - Update customer records with details of bookings, phone...

  • Customer Service Administrator

    1 week ago

    Burton-on-Trent, United Kingdom Astute Recruitment Ltd Full time

    A fantastic opportunity has arisen within a reputable growing business based in Burton Upon Trent for a Customer Service Administrator to cover 6 months maternity cover. Duties include: - Processing orders on the in-house management system - Liaising with customer’s regarding deliveries and scheduling of orders - Updating customer stock sheets -...

  • Customer Service Administrator

    2 weeks ago

    Burton-on-Trent, United Kingdom Groomfield Recruitment Ltd Full time

    ustomer Service Advisor Our extremely successful and personable client is actively seeking new Customer Service Advisors/Administrators to join their growing team. You will be working within a friendly office environment, with a company that prides itself on its fantastic trainingand coaching processes, you will be given full support from day...

  • Customer Administrator

    1 week ago

    Burton-on-Trent, United Kingdom Shorterm Group Full time

    Job title: Customer Service Co-ordinator (Administrator). Job location: Burton upon Trent. Shifts: days only. Hours per week: 37 hours per week. Hours: 8am to 4.30pm, 8am to 1pm on a Friday. Payrate: £13 per hour. Duration: 4 months. Start date: August. Client Overview: Leading manufacturer and front line supplier of powertrain products based in Burton....

  • Customer Service Advisor

    1 week ago

    Burton-On-Trent, United Kingdom Quality Service Recruitment Full time

    **Immediate starts **and **permanent** work available for **Customer Service Advisors** in the **Burton **area! Offering between **£20,000 and £22,000** per annum! *** The role will see you working as a bridge between customer orders and the stage of production. Updating the customers where their orders are and offering advice and support and...

  • Customer Care Administrator

    1 week ago

    Burton-on-Trent, United Kingdom Harper Recruitment Group Full time

    Job Role: Customer Care Administrator **Salary**: £18,819 Location: Burton-On-Trent Hours: Monday - Friday 9am - 5pm Harper Recruitment group are working in partnership with a leading manufacturing company who do to recent expansion have a position within their Customer Care hub. My client is looking for an Administrator who have a passion for...

  • Customer Administrator

    4 days ago

    Burton-on-Trent, United Kingdom Shorterm Group Full time

    Job title: Customer Service Co-ordinator (Administrator). Job location: Burton upon Trent. Shifts: days only. Hours per week: 37 hours per week. Hours: 8am to 4.30pm, 8am to 1pm on a Friday. Payrate: £13 per hour. Duration: 4 months. Start date: August. Client Overview: Leading manufacturer and front line supplier of powertrain products based in Burton....

  • Customer Service

    2 weeks ago

    Burton-on-Trent, United Kingdom BRELLIS RECRUITMENT LIMITED Full time

    **Office Administrator/Executive Assistant** You will be responsible for co-ordinating a range of administrative, financial and managerial tasks to ensure the smooth running of the office on a day-to-day basis. **MAIN DUTIES** - Completing a distributing reports - Facilities management including maintenance repairs and ordering equipment - Dealing with...

  • Customer Administrator

    2 weeks ago

    Burton-on-Trent, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer Administrator £20,500 Full time Monday - Friday 8am-4pm **Your new company** **Your new role** We have an exciting opportunity to add four DSV administrators, based at our B&Q Branston facility. Drop ship is a supply chain management route in which B&Q do not keep goods in stock but instead transfer the customer orders and shipment details to...

  • Customer Service Administrator

    1 week ago

    Stoke-on-Trent, United Kingdom H2 CONSULTANCY LTD Full time

    **Customer Service Administrator** Are you looking to grow your customer service career? Are you looking for a business excited to support you with this? We have the pleasure of supporting a UK manufacturing business with the recruitment of a **Customer Service Administrator** for a long established and growing business operating within the...

  • Customer Service Administrator

    1 week ago

    Stoke-on-Trent, United Kingdom Workstreet Full time

    **Customer Service Administrator -Stoke** **Immediate start** **5 days a week Monday to Friday 8.30am to 17.30pm**: - **£21,500 to 22,000 Basic per annum Negotiable**: - **Excellent company benefits **Based at the Stoke location as a customer service administrator you will be a key member of a small but busy Office, acting as first point of contact for...

  • Customer Service Administrator

    1 week ago

    Stoke-on-Trent, United Kingdom Brampton Recruitment Full time

    Our client is a global company based in the heart of Stoke on Trent. They are looking for a Customer Service Administrator to join their team. **Job Description**: - As the Customer Service Administrator, you will be responsible for the management of customer accounts, including order processing, credits, debits, and query resolution - Internal Account...

  • Customer Service Administrator

    2 months ago

    Burton upon Trent, Midlands, UK, United Kingdom Hays Full time

    Temporary | Full-Time | Customer Service/Administration | Monday - Friday Your new company We are recruiting on behalf of a dynamic and fast-paced organisation known for its commitment to customer satisfaction and innovative solutions. This company prides itself on fostering a supportive and inclusive work environment where every team member can thrive.Your...

  • Customer Service

    2 weeks ago

    Burton-on-Trent, United Kingdom Pertemps Burton Commercial Full time

    Are you someone who is always willing to put the customer’s needs first? Do you exceed in customer satisfaction? Are you ready to join a team that appreciates you and helps your career grow? We have got the job for you! Pertemps are looking for a Customer Service advisor to join our client the based at Draycott In The Clay. Managing a diverse workload, the...

  • Customer Service Administrator

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Job Title:Customer Service AdministratorAbout the Role:We are seeking a Customer Service Administrator to provide administrative support and liaise with multiple departments.This role offers the opportunity to be at the heart of a fast-paced and collaborative environment, providing essential support across various departments.The ideal candidate will be...