Customer Service Administrator

3 months ago

BurtonOnTrent, United Kingdom Project Better Energy Full time

**Customer Service Administrator**

Are you ready for the future of EV charging? Welcome to Project EV, part of the Project Better Energy Group, specialising in providing only the most cutting-edge electric vehicle charging points on the market

Our mission is to drive Project EV and its range of Electric Vehicle chargers to being the most advanced smart solution for all customers, resellers, or manufacturers. With leading technology and exceptional service, Project EV aims to be the preferred choice in the UK and Europe. Come join us and help empower communities with eco-friendly solutions, and we take pride in being a key player in shaping a greener future.

Join our customer service team and become a valued member of our working family. We are proud of our talented employees with diverse backgrounds, cultures, perspectives, and experiences who deliver our world class service to our customers and ensure our culture of positivity, innovation and creativity will continue to drive us towards a brighter, more sustainable future.

As a first line customer service agent you will provide support and guidance to customers requiring repairs or maintenance to their renewable energy solutions, arranging remedial maintenance visits where appropriate. Making positive connections and building rapport, you will deliver the world class customer service that built our reputation as a market leading, trusted and reliable installer of green energy solutions.

**Main Responsibilities**:

- Arrange remedial action including liaison with Maintenance Manager, Project Managers and Maintenance

Engineers.
- Book-in repairs with customers
- Deal with emergency situations as they arise on a day-to-day basis and ensure prompt and effective

resolution of problems.
- Deal with queries from customers and engineers

resolving faults etc.
- Support the department in the development of appropriate guidance documents, ‘How to’ videos etc. to

enable customers to diagnose and repair without the requirement for technical phone support or an

engineer visit.
- Input and analysis of data on CRM
- Attend training as and when required.
- Demonstrate commitment to Company policies and act in accordance with Company procedures as directed.
- In addition, you are required to comply with any other reasonable request made of you by management, in

line with job role, skills and experience.

**Competency: Skills/Knowledge/Qualifications**:

- Technical support experience in a relevant industry preferred / Customer service experience.
- Hard-working, tenacious, and committed
- Ability to remain calm under pressure.
- Excellent time management and organisation skills
- Polite and professional, firm but fair customer service approach.
- Good communication skills, both verbal and written

**Working Environment**:

- Working out of Project Better Energy’s Lancaster Park office located outside of Burton Upon Trent.
- This is a 99% office-based role, working predominantly at a computer.
- The office is light, modern, and open plan.
- There may be a very occasional requirement to travel out of the office to a customer site, or elsewhere,

which could be anywhere in the United Kingdom.
- Driving license is essential.

**Salary**: £24,000.00 per year

**Benefits**:

- Free parking
- Life insurance
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

**Experience**:

- customer service: 1 year (required)
- Administrative: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

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