Customer Service Administrator

6 months ago


BurtonOnTrent, United Kingdom Serious Waste Management Full time

Job Summary:
We are seeking a Customer Service Administrator to join our team, initially to cover maternity leave. The position may become permanent following the initial contract term.

Duties include:

- Assist customers with waste collection bookings, quotations and taking payments over the phone.
- Update customer records with details of bookings, phone calls and other correspondence.
- Send reminders to customers when required by letter and phone.
- Assist customers with any queries they may have and log those, escalating to the correct person where necessary.

Qualifications:

- Proficiency in English
- Strong communication skills to interact with customers effectively
- Prior experience in customer service or related field is preferred

**Job Types**: Full-time, Temp to perm
Contract length: 10 months

Pay: £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

Work Location: In person



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