Customer Service Advisor

7 months ago


BurtonOnTrent, United Kingdom TC Harrison Ford Full time

**Service Advisor: Burton**

We have a vacancy for a Full Time Service Advisor at our Burton Dealership.

An enthusiastic, self-motivated person is required to join the Service Reception Team in Burton.

They must also achieve high levels of customer satisfaction and be well organised to deal with the day-to-day running of the service operation.

**Day-to-day duties and responsibilities will include**:

- Maximising service profitability
- Ensure the highest level of customer satisfaction at all times
- Maintain excellent standards of departmental administration
- To support all aftersales departments at key / busy times
- To help the dealership achieve standards of process efficiency
- Cash Handling / IT experience with Word / Excel.

**Skills and Experience required including**:

- Enthusiasm to deliver and continuously improve product knowledge through a dedicated manufacturer training program
- The desire to achieve the highest standard of customer care, measured through a manufacturer CSI program and customer retention.
- A flexible approach with the ability to adjust in a changing / busy environment

Previous experience in a Service Advisor capacity is desirable and preferably within a main dealer - although full training will be provided to the right applicant.

**Benefits**:

- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount

**Experience**:

- service advisor (or similar): 1 year (preferred)

Work Location: In person



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