Customer Service Advisor

6 months ago

BurtonOnTrent, United Kingdom Trade Underfloor Full time

**Are you looking to build a career within a thriving industry and an award winning company? Are you excited by personal development and career growth opportunities? Are you creative, resourceful, ambitious and eager to learn?**

**About Us**:
Due to our exciting growth plans, we are looking for an ambitious and experienced Customer Service Advisor to join our sales team.

At Trade Underfloor we specialise in the design and supply of energy efficient underfloor heating systems for new and existing homes.

We work closely with hundreds of heating installers and property developers around the UK on residential and commercial developments of all sizes and our systems have featured in award winning developments and on Channel 4’s Grand Designs and Restoration Man.

**Our mission is **_**to create a greener future by heating homes more sustainably.**_

We have ambitious growth plans in place and we are continually focussed on finding outstanding people who will help us reach our goals and achieve our vision for the business.

Our Customer Service Advisor role offers an outstanding opportunity for a highly motivated and ambitious person to join a growing business and build a career within a team of like-minded, forward thinking individuals.

**Mission for Customer Service Advisor**:
To deliver outstanding service and support and to contribute to positive results against sales targets through customer retention and new customer acquisition.

**The Key Aspects of the Role**
- Building, presenting and following up quotations and project estimates.
- Maintaining customer relationships by handling queries with speed and professionalism.
- Receiving and making customer service telephone calls.
- Taking payments and processing orders.
- Provide 5 Star service to customers and partners at all times.
- Managing database records, drafting pipeline reports on expected sales and open quotations.
- Resolving issues and trouble shooting technical issues.
- Providing information about TUS products, systems and our service offering.
- Ensure the maintenance of an accurate and up to date customer data base supported with updated customer notes via CRM.

**Outcomes**:

- Exceed Quarterly sales targets.
- Exceed weekly sales KPI’s as set by Sales Director.
- Continuous improvement of industry and product knowledge.

**Performance reviewed on**:

- Your alignment with our company values.
- Your achievement against ongoing sales KPI’s.
- Your individual progression, attitude and behaviour.

**Value Alignment**

**Our business is underpinned by our core values: People, Partnerships, Passion and Progression**

If the descriptions below sound like you, you could be a great fit for our team

**People**:Displays integrity, honesty and respect when dealing with colleagues, clients and suppliers. Values teamwork. Is supportive and shows empathy towards our customers and their businesses. Consistently displays a positive, can do mentality to achieve results.

**Partnerships**:Builds strong relationships with customers and suppliers to provide long term value to the business. Looks for growth opportunities through partnerships within our growing community of trade professionals.

**Passion**:Shows passion and enthusiasm for our business and vision. Possesses a strong willingness to work hard and sometimes long hours to get the job done. Driven by results and achievements.

**Progression**:Constantly challenges convention and looks for new ways to improve the business. Is dedicated to self-development to enable personal and professional growth.

**Essential skills/experience**
- Minimum of two years customer service, sales, telesales or account management experience.
- Efficient, punctual and organised.
- Shares our company values - People, Partnerships, Passion, Progression.
- Highly motivated, results driven and tenacious, with a focus on delivering profitable growth.
- Excellent verbal and written communication skills.
- Excellent organisational skills.
- Career driven and eager to learn.

**Benefits**
- Opportunity to work within a fast growing, award winning team
- Personal development plan to help you grow personally and professionally
- Unlimited career potential - We recruit based on your ability to grow within the business over the long term.
- Salary - Up to £28k basic salary plus £4k OTE & uncapped accelerator bonus.
- Holiday - 24 days plus Bank Holidays

**Job Type**: Full Time

**Benefits**:

- Casual dress
- Company events
- Cycle to work scheme
- Employee discount
- Flexitime
- On-site parking
- Sick pay

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

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