Customer Service Advisor

3 months ago


BurtonOnTrent, United Kingdom The Recruitment Group Full time

Customer & Sales Advisor

Salary - up to £22k Quarterly Performance Bonus

Burton on Trent

Customer service/ Order processor / In Bound Calls / Enquiries / DE13

The recruitment group is working with the UK’S largest steel Lintel manufacturer & Europe’s fasting growing roof window Manufacture.

Purpose of the Customer & Sales Advisor role:
We are looking for a customer excellence focussed individual, who will be the key contact for Internal and External Customers throughout the ordering process. With excellent communication skills both written and verbal, you will be dealing directly with a wide range of clientele, ranging from Builders Merchants to homeowners. This will require high levels of organisation and Excellent customer service skills.

Main duties and responsibilities of the Customer & Sales Advisor:

- Taking Inbound calls from Customers
- Processing Sale Orders and goods returns
- Liaise effectively with all other team members to provide the customer with the best service possible.
- Upload any Outbound calls onto CRM system.
- Partake in team meetings and further on where necessary.

Requirements for the Customer & Sales Advisor.
- Customer service experience
- Effective communication skills, both written and verbal, with the ability to adapt according to the respective audience (homeowner/merchant/builder).
- Basic understanding of Microsoft programs e.g., Excel
- Good problem-solving skills
- Be able to prioritise and plan own work load.
- Team Player
- Willing to learn

Company Benefits for Customer & Sales Advisor role:

- Enhanced Pension
- Employee Assistance Programme
- Employee Discount Scheme
- Cycle to work scheme
- Health & Wellbeing Programme

Please contact Jordann Brown at The Recruitment Group today.
- Sector**Commercial**
- Start**24/08/23**
- End**21/09/23**
- Contact**Jordann Brown**
- Job Ref**HQJB53



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