Lifeline Customer Service Advisor

4 days ago

StokeonTrent, United Kingdom Service Care Solutions Full time

Location: Office-based, Stoke-on-Trent, ST4 1RN Client: Stoke-On-Trent City Council Pay Rate: £14.36 per hour plus shift allowances Contract: 3 months (with potential for extension) Hours: Full-time (37 hours per week, 24/7 rota including nights, weekends, and bank holidays) Are you looking for a rewarding role where you can make a real difference?
Join Stoke-On-Trent Council's team as a Lifeline Customer Service Advisor, helping vulnerable individuals in potentially life-threatening situations while supporting the council's vital services.
About the Role As a Lifeline Customer Service Advisor, you will be the first point of contact for people in need, responding to emergency calls and providing immediate assistance.
You'll also handle out-of-hours calls for various council services, working closely with experienced team members to deliver solutions quickly and efficiently.
Key Responsibilities: Respond to emergency calls calmly and arrange the appropriate support.
Handle out-of-hours calls for council services, following procedures to resolve issues.
Monitor Telecare systems and ensure customers' safety through welfare checks.
Collaborate with colleagues on shift, providing support and sharing updates.
What We're Looking For We need someone who can: Stay calm under pressure and handle emergency situations effectively.
Communicate clearly and empathetically with a wide range of individuals.

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