Customer Service Administrator

6 months ago


StokeonTrent, United Kingdom Sharpsmart Full time

Sharpsmart Stoke are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site.

This role is 37.5 hours per week, Monday-Friday.

**Key responsibilities**
- Assist with completion of daily documentation and provide detailed information to update our systems.
- Deliver quality facility service through timely and accurate processing to billing.
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Resolve customer needs and inquiries, by reporting and analysing activity.
- Close interaction with Customer Service for transaction processing, status updates and investigations.
- Maintain 100% accuracy on data entry into system.
- Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
- Review and interpret files, records, and other documents to obtain information to respond to requests.
- Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
- Generate reports as required.
- Co-ordinate deliveries to customer sites.
- 2+ years of administrative and customer service experience within retail, hospitality or corporate industry
- Strong knowledge of administrative process and procedures
- Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
- Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Proven experience in improving processes and procedures
- Excellent organisational skills

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please confirm notice period & salary expectations.

**Experience**:

- Customer Service / Administration: 1 year (preferred)

Work Location: In person



  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor and Administration** **Stoke-on-Trent** **Full Time/Permanent** We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will be joining a market-leading organisation who offer great progression opportunities! So if you are looking for a career move then APPLY...


  • Stoke-on-Trent, United Kingdom Haus Full time

    **About us** We are an independently-owned importer and distributor of highest quality housewares brands. When partnering with brands, we value great design, aspiration and a commitment to offer world-beating products and customer service to retailers, distributors, home cooks and foodies! Enthusiasm, drive and determination are a core focus for the team...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service and Administration** **Stoke-on-Trent - ST7** **Full Time/Permanent**: - **After training this role offers hybrid working. **_ **Salary**: £23,500 **Bonus**: OTE £30k - _(No sales - based on Auditing cases)_ We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will be...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor and Administration** **Stoke-on-Trent** **Full Time/Permanent** We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will be joining a market-leading organisation who offer great progression opportunities! So if you are looking for a career move then APPLY...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor and Administration** **Stoke-on-Trent - ST7** **Full Time/Permanent**: - **After training this role offers hybrid working.**_ **Salary**: £23,500 **Bonus**: OTE £30k - _(No sales - based on Auditing cases)_ We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will...


  • Stoke-on-Trent, United Kingdom Signature Funding Solutions Limited Full time

    **Job description** **Customer Relationship Manager** Are you an Administrator and/or a Customer Service administrator looking for a new challenge, with a fun and ambitious business? Do you have a passion for making clients dreams a reality? Are you a problem solver and forward thinking? Every day is different here and we’re proud of our recent journey....


  • Stoke-on-Trent, United Kingdom Central Food Service Ltd Full time

    **Job description** Central food service LTD are an established and growing business in the food distribution sector supplying over 800 customers within a 100 mile radius from our Stoke On Trent depot. An exciting opportunity has arisen for somebody to join our customer service and sales department. Your key roles and responsibilities will be to take...


  • Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    Fletcher Moorland are dedicated to delivering exceptional service to our customers around the clock. We are expanding our team and seeking a talented Night Shift Customer Service Administrator to join our team. If you are a night owl with excellent customer service and administrative skills, we want to hear from you! **Key Responsibilities**: - Assist...


  • Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    Fletcher Moorland are dedicated to delivering exceptional service to our customers around the clock. We are expanding our team and seeking a talented Night Shift Customer Service Administrator to join our team. If you are a night owl with excellent customer service and administrative skills, we want to hear from you! **Key Responsibilities**: - Assist...


  • Stoke-on-Trent, United Kingdom RSD Dispense Limited Full time

    '''Job Summary''' '''Duties''' - Weekly telesales to obtain and process customer orders, printing off invoices and delivery notes and arranging into delivery routes. - Chasing up Customer overdue debts and processing customer payments - Assist with data entry and maintaining accurate records - Provide support to staff members as needed - Maintain office...


  • Stoke-on-Trent, United Kingdom Holdcroft Full time

    **Customer Service Administrator - Stoke-on-Trent** Working within Holdcroft’s buoys body shop, you will play a pivotal role in ensuring the smooth and efficient operation of the site. Your organisational skills, attention to detail and customer service expertise will contribute to the overall success of our automotive services. Location:...


  • Stoke-on-Trent, United Kingdom xpertrecruitmentsolutionsltd.co.uk Full time

    **Are you an experienced Office Based Customer Service Administrator / Call Centre Advisor wanting a new varied & dynamic role with one of UKs leading Commercial Lettings companies if so, we would love to hear from you!** A Fantastic Opportunity to join one of UKs leading business letting agencies providing support to our business users. As a Helpdesk...


  • Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    For over 75 years now, Fletcher Moorland has been providing engineering services to industry, when is comes to finding a company with the breadth of experience and range of services offered, you’ll be hard pushed to find one that matches Fletcher Moorland. Fletcher Moorland Ltd are looking for a Customer Service Advisor for an immediate start, to join the...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Solutions Full time

    We are seeking an experienced Administrator to join our team at Stoke-On-Trent City Council. As a Team Co-ordinator within Children and Family Services, you will play a vital role in providing efficient and effective support to designated teams.Key Responsibilities:Deliver excellent customer service and manage enquiries and referralsEnsure the coordination...


  • Burton-On-Trent, United Kingdom Groomfield Recruitment Ltd Full time

    Groomfield Recruitment are on lookout for a Customer Service Administrator to join our client's team based in Burton on Trent due to their growth and expansion. This role is perfect for someone who is passionate about delivering exceptional customer service and making a positive impact on customers' experiences. Starting salary of £25,000-£28,000 per...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service New...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service New...


  • Stoke-on-Trent, United Kingdom One Sure Insurance Full time

    One Sure Insurance are one of the UK's fastest growing independently owned Insurance Brokers. We are purely based in the UK with our Head Office located in Stoke on Trent, Staffordshire and 5 other sites across the UK, including the Midlands, the South, and Wales. Due to our ongoing growth and expansion, we are now looking to recruit Customer Service New...


  • Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    **The role**: Customer Service Administrator **Location**: Burton **Type**: Full-time, Permanent **Salary**: £23,500 + bonus scheme 2fawcett are recruiting for a Customer Service Administrator to join our client in Burton on a full-time, permanent basis. **The role & responsibilities**: - New customer onboarding - Managing customer enquiries via...

  • Service Administrator

    6 months ago


    Stoke-on-Trent, United Kingdom Phoenix Gas Full time

    Working in a busy office environment, the applicant will be responsible for the planning of service and repair jobs via our inhouse IT system. The role requires an individual who works well under pressure, has a good eye for detail and is able to multi-task. - Schedule service and repair jobs for Engineers and add to planners. - Liaising with customers and...