Customer Service Administrator

7 months ago


StokeonTrent, United Kingdom Sharpsmart Full time

Sharpsmart Stoke are looking for a highly organised Administration and Customer Service Coordinator who will be based on-site.

This role is 37.5 hours per week, Monday-Friday.

**Key responsibilities**
- Assist with completion of daily documentation and provide detailed information to update our systems.
- Deliver quality facility service through timely and accurate processing to billing.
- Answer incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary.
- Resolve customer needs and inquiries, by reporting and analysing activity.
- Close interaction with Customer Service for transaction processing, status updates and investigations.
- Maintain 100% accuracy on data entry into system.
- Monitoring timely dispatch from drivers and facility to processing data, including end of day documentation.
- Review and interpret files, records, and other documents to obtain information to respond to requests.
- Receive, document, investigate and resolve customer, employee and/or vendor concerns/complaints, elevating serious issues to Customer Service.
- Generate reports as required.
- Co-ordinate deliveries to customer sites.
- 2+ years of administrative and customer service experience within retail, hospitality or corporate industry
- Strong knowledge of administrative process and procedures
- Ability to research, analyse, interpret, and document transactions and issues following standard procedures provided
- Intermediate to Advance computer systems knowledge (Microsoft office suite, etc.)
- Good communication skills both written and verbal
- Proven experience in improving processes and procedures
- Excellent organisational skills

Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Application question(s):

- Please confirm notice period & salary expectations.

**Experience**:

- Customer Service / Administration: 1 year (preferred)

Work Location: In person



  • Stoke-on-Trent, United Kingdom H2 CONSULTANCY LTD Full time

    **Customer Service Administrator** Are you looking to grow your customer service career? Are you looking for a business excited to support you with this? We have the pleasure of supporting a UK manufacturing business with the recruitment of a **Customer Service Administrator** for a long established and growing business operating within the...


  • Stoke-on-Trent, United Kingdom Workstreet Full time

    **Customer Service Administrator -Stoke** **Immediate start** **5 days a week Monday to Friday 8.30am to 17.30pm**: - **£21,500 to 22,000 Basic per annum Negotiable**: - **Excellent company benefits **Based at the Stoke location as a customer service administrator you will be a key member of a small but busy Office, acting as first point of contact for...


  • Stoke-on-Trent, United Kingdom Brampton Recruitment Full time

    Our client is a global company based in the heart of Stoke on Trent. They are looking for a Customer Service Administrator to join their team. **Job Description**: - As the Customer Service Administrator, you will be responsible for the management of customer accounts, including order processing, credits, debits, and query resolution - Internal Account...


  • Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full time

    Job Title:Customer Service AdministratorAbout the Role:We are seeking a Customer Service Administrator to provide administrative support and liaise with multiple departments.This role offers the opportunity to be at the heart of a fast-paced and collaborative environment, providing essential support across various departments.The ideal candidate will be...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor and Administration** **Stoke-on-Trent** **Full Time/Permanent** We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will be joining a market-leading organisation who offer great progression opportunities! So if you are looking for a career move then APPLY...


  • Stoke-on-Trent, United Kingdom Haus Full time

    **About us** We are an independently-owned importer and distributor of highest quality housewares brands. When partnering with brands, we value great design, aspiration and a commitment to offer world-beating products and customer service to retailers, distributors, home cooks and foodies! Enthusiasm, drive and determination are a core focus for the team...


  • Stoke-on-Trent, United Kingdom KPI Recruiting Full time

    **CUSTOMER SERVICE ADMINISTRATOR** **FULL-TIME POSITION** **£10.00 PER HOUR** **NEWCASTLE-UNDER-LYME** An exciting opportunity has arisen for a Customer Service Administrator to join a well-established organisation, based in Newcastle-Under-Lyme. With offices based all across the UK and planned expansion in the horizon, you will be based at the Head...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service and Administration** **Stoke-on-Trent - ST7** **Full Time/Permanent**: - **After training this role offers hybrid working. **_ **Salary**: £23,500 **Bonus**: OTE £30k - _(No sales - based on Auditing cases)_ We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will be...


  • Stoke-on-Trent, United Kingdom BOHSA LTD Full time

    **Job description** NEW VACANCY ALERT! BOHSA has become the UK’s leading provider of safety training services with its unique whatever course, whenever needed, wherever you are mission. Our refreshing and innovative approach to health and safety training is widely acknowledged as defining the standards within the industry. ABOUT THE ROLE If you want...


  • Stoke-on-Trent, United Kingdom Dunelm Full time

    Vacancy - Customer Service Administrator **Hours Per Week**: 40 **Salary**: £11.52 per hour Are you someone that enjoys using their communication skills to complete tasks? Our customer service team are responsible for contacting our stores to discuss deliveries and stock discrepancies. Based in Stoke 2 admin office, the environment is busy and will offer...


  • Stoke-on-Trent, United Kingdom Fletcher Moorland Full time

    A part time position has become available for a Customer Services/Administration support person. Duties include, but are not limited to, basic admin duties such as scanning and verifying customer information for data entry. Reception duties which include answering the telephone and providing customer updates. Hours of work are Sundays 8am - 5.30pm Rate of...


  • Stoke-on-Trent, United Kingdom Howard James Recruitment Consultancy Ltd Full time

    Our clients, leaders in the automotive sector, are experiencing exciting growth and are seeking a skilled Administrator to join their Contract Department.Role Overview:As an Administrator, you will play a key role in supporting our customers with general inquiries and performing various administrative tasks. Your responsibilities will include:Key...


  • Stoke-on-Trent, United Kingdom CV Screen Full time

    **Customer Service Administrator** **Stoke-on-Trent** **Up to £22000 + Benefits.** This is an office-based role. **Overview of the role** Process orders meticulously, aiming for 100% fulfillment and meeting deadlines consistently. - Perform effectively under high-pressure circumstances, displaying resilience. - Efficiently handle customer requests,...


  • Stoke-on-Trent, United Kingdom Vermelo RPO Full time

    Scheduling Administrator **Salary**: £20,200 plus bonus between £1,800-£3,600 pa Location: Stoke - On - Trent **Who are we?** A leading and rapidly expanding group who have benefitted from a string of successive achievements and impressive accolades, including 42 award wins in the last three years alone, a Gold Standard award from Investors in People...


  • Stoke-on-Trent, United Kingdom Logic Resourcing Full time

    Fed up with feeling undervalued and being treated as just a number? We are recruiting on behalf of a leading training provider who truly understand the importance of valuing their employees. With their family feel working environment which in turn results in a very low turnover of staff, this role offers: - Flexible working shift pattern to suit your needs...


  • Stoke-on-Trent, United Kingdom ProActive Personnel Full time

    We are currently recruiting for Customer Service / Sales Administrators for our client based in Stoke. Hours are 8am - 4:30pm Monday to Friday - Inbound and outbound customer service - Order processing - Raising purchase order numbers - General administrative duties - Data entry using Microsoft packages **Salary**: £20,000.00-£25,000.00 per...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor and Administration** **Stoke-on-Trent** **Full Time/Permanent** We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will be joining a market-leading organisation who offer great progression opportunities! So if you are looking for a career move then APPLY...


  • Stoke-on-Trent, United Kingdom R J Lift Services Ltd Full time

    **This position is for a Customer Service Administrator.** **R J Lifts** not only prides itself as being a UK leader in the lift and escalator industry **but is the only UK Lift Company which is EOT Employee-Owned Trust.** If you are successful for a role within the RJ Lifts Group, you’ll be part of a focused, creative, innovative and collaborative...


  • Stoke-on-Trent, United Kingdom Steelite International Ltd Full time

    **Job Title**: Administrator (Customer Services) **Location**:Stoke-on-Trent, ST6 3RB **Salary**: £20,250 **Job type**: Temp role, 8.45-4.45 Mon-Fri Steelite International is a world leading manufacturer and supplier of award-winning tabletop and buffet solutions for the hospitality industry. Servicing over 140 countries, we are committed to offering...


  • Stoke-on-Trent, United Kingdom Uniting People Full time

    **Customer Service Advisor and Administration** **Stoke-on-Trent - ST7** **Full Time/Permanent**: - **After training this role offers hybrid working.**_ **Salary**: £23,500 **Bonus**: OTE £30k - _(No sales - based on Auditing cases)_ We are recruiting for a vibrant and fast-paced team who specialise within Customer Service and Administration. You will...