Client Care Administrator

4 months ago

BurtonOnTrent, United Kingdom Linnaeus Full time

**Overview**:
**West Midlands Veterinary Referrals is a small, friendly referral practice based in Burton on Trent. Our new state of the art hospital was opened in 2019 and we are proud to offer well equipped and high-quality facilities enabling us to provide the best care for our patients and clients. We welcome a very wide range of cases in Orthopaedics, Soft Tissue Surgery, Spinal surgery, and Medicine.**:
**Our award-winning hospital is proud to have been awarded the ISFM Cat friendly silver award and the IIE bronze award for sustainability.**:
**The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make “A BETTER WORLD FOR PETS”.**:
**The Team**:
**You will be working alongside Colleagues that are devoted to giving our clients and their beloved pets the best possible care and making every step of their journey with us a positive and memorable one.**:
**Our Client Care Team are the first point of contact for Clients, Patients and Referring practices and they are extremely professional and highly skilled, this ensures all that come to us get a Gold level of service.**:
**The Role**:
**We have an exciting opportunity to join our Client Care Team, we are looking for an individual who is passionate and can provide outstanding client care and give a wonderful and positive client experience. If you are looking for the chance to make a difference and love a challenge this is a role for you.**:
**The Team is dedicated to being friendly, positive and professional and are the heart of the practice.**:
**The Client Care Team work Monday to Friday with no weekends or Bank Holidays. With shifts varying from 7:15am - 7:30pm.**:

- ** 3**0 hours a week**:

- ** 5 Days a week**:

- ** Times will vary between 7:15am starts and 7:30pm finishes.**:
**Key Responsibilities**:

- ** Answer the phone promptly and courteously; be flexible in taking multiple inbound calls.**:

- ** Strong multi-tasking skills**:

- ** Take, record and pass on messages accurately**:

- ** Promote our services and products**:

- ** Ensure smooth movement of clients and pets from the waiting room to payment processing**:

- ** Work towards our goal of 100% collection of fees for services rendered**:

- ** Process payments accurately and efficiently, and allocate against the appropriate invoiced items on the client’s record**:

- ** Scheduling appointments efficiently, maintaining flexibility for clients**:

- ** Understand basic information relating to pet healthcare insurance, and collate any necessary information to facilitate processing of claims**:

- ** Be able to work well in a busy environment and be able to independently prioritise workload**:

- ** Be familiar with the practice website, to guide clients and enquirers through to relevant sections**:

- ** Be able to assist clients in understanding invoices and be able to breakdown treatment received**:

- ** Deal with requests for help from vets, nurses and administration staff wherever possible**:

- ** Deal with client complaints according to the practice complaints procedure, and escalate to the appropriate person when necessary**:

- ** Use common sense and sensitivity, particularly in cases of euthanasia, terminal illness, or severe injury**:

- ** To provide support to the Debt Administrator by chasing and obtaining client debt.**:

- ** To provide support to the Insurance Administrator by liaising with Insurance companies, ensuring claims are submitted in a timely manner.**:

- ** Be able to demonstrate an in-depth knowledge of the insurance process and advise clients of any missing information that would hinder a pre-authorisation.**:

- ** Communicating to clients any outcome of pre-authorisation or Direct Claim.**:

- ** Daily Diary-Management checking on Client accounts to ensure all information has been collected from the Client Care Advisors and relay any missing information to Insurance Administrator.***:
**Benefits**:

- ** 5 weeks annual leave plus bank holidays and Birthday Leave**:

- ** Extensive free online Linnaeus CPD program**:

- ** Career progression opportunities**:

- ** Staff discount scheme for pet care**:

- ** Life Assurance**:

- ** Enhanced sickness pay**:

- ** Enhanced equal family leave**:

- ** E-car salary sacrifice scheme**:

- ** Employer contribution pension scheme**:

- ** Wellness program including**:

- ** Employee assistance program**:

- ** Eyecare voucher scheme**:

- ** Free annual Flu jab**:

- ** Cycle to work scheme**:

- ** Recruitment referral reward scheme.**:
**About us**:
**West Midlands Veterinary Referrals is a state-of-art veterinary hospital offering small animal surgical referral services. The award-winning hospital welcomes a wide range of orthopaedic, spinal, and soft tissue surgical cases, and is proud to have been awarded the ISFM Cat-friendly silver award and the IIE bronze award for sustain

  • Care Administrator

    5 months ago

    Newark-on-Trent, United Kingdom Beaumond House Hospice Care Full time

    **Job title: Care Administrator** **Reports to: Care Administration Team leader** **Hours: 22.5 Hours per week, worked flexibly across Mon-Fri** **Salary: £10.58** **Location: Beaumond House Hospice Care, Newark** **Beaumond House** Through the doors of Beaumond House you will find a lively and vibrant space, filled with life and laughter. Our staff,...

  • Care Assistant

    4 months ago

    Burton-On-Trent, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Mediline as Professional Care Assistants in Burton-On-trent and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....

  • Client Care Assistant

    5 months ago

    Burton-On-Trent, United Kingdom Medivet Group Ltd Full time

    **Remuneration** National Living Wage **The Opportunity** We are seeking a full time Client Care Assistant to join our Burton on Trent practice for 40 hours per week. This role will also include 1 in 10 weekends. This role will be National Living Wage if you're aged 21 or over. National Minimum Wage if you're aged under 21. This role will be supporting a...

  • Client Care Advisor

    5 months ago

    Burton-On-Trent, United Kingdom Scarsdale Vets (Derby) Ltd Full time

    **Overview**: We are proud to offer outstanding care to pets and their owners as part of Scarsdale Vets South Hub (Stapenhill, Hilton, Mickleover and Stretton). As well as having a central hospital in Derby with a referral centre and a dedicated night team, we have several local practices such as Alfreton and Langley Mill that are in the heart of their...

  • Care Home Administrator

    4 months ago

    Stoke-on-Trent, United Kingdom Agnes & Arthur Care Home Full time

    Safe Harbor is a family run Residential Care Home provider operating in multiple locations across Stoke on Trent and Staffordshire. We are dedicated to developing quality environments and high standards of care, which enable residents to enjoy life to the full, as individuals, in happy, comfortable, and safe surroundings. We are searching for an experienced...

  • Care Home Administrator

    4 months ago

    Stoke-on-Trent, United Kingdom Agnes & Arthur Care Home Full time

    Safe Harbor is a family run Residential Care Home provider operating in multiple locations across Stoke on Trent and Staffordshire. We are dedicated to developing quality environments and high standards of care, which enable residents to enjoy life to the full, as individuals, in happy, comfortable, and safe surroundings. We are searching for an experienced...

  • Care Assistant

    4 months ago

    Burton-On-Trent, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Mediline as Professional Care Assistants in Burton-on-Trent and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....

  • Care Assistant

    4 months ago

    Burton-On-Trent, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Mediline as Professional Care Assistants in Burton-on-Trent and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....

  • Client Liaison Officer

    6 months ago

    Burton-On-Trent, United Kingdom NUPAS Ltd Full time

    The post holder will work to provide the highest standards of Client care and perform competencies as required as a Receptionist/ Administrator. Delivering a supportive and non-judgemental service to Clients and their supporters attending clinics in Burton, Cannock, Cheadle and Stafford. Co-ordinating the client pathway throughout the clients time during the...

  • Receptionist / Care Coordinator

    5 months ago

    Burton-On-Trent, United Kingdom East Staffordshire Primary Care Network Full time

    The following are the core responsibilities of the Receptionist / Care Coordinator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Reception: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Deal...

  • Administrator

    5 months ago

    Stoke-on-Trent, United Kingdom Priory Adult Care Full time

    We are looking for an administrator to join our team at Strathmore House in Stoke-On-Trent, to support the team in delivering a first class caring service. As site administrator you will provides efficient and effective administrative and secretarial support to the home, including document and report production, telephone enquiries, diary management,...

  • Care Assistant

    1 month ago

    Burton upon Trent, Staffordshire, United Kingdom Active Care Group Full time

    Join Active Care Group as a Care AssistantWe are seeking a dedicated and compassionate Care Assistant to join our team at Active Care Group. As a Care Assistant, you will play a vital role in supporting our clients with spinal cord injuries in their own homes.Key Responsibilities:Provide personal care and support to clients with spinal cord injuriesAssist...

  • Care Assistant

    1 month ago

    Burton upon Trent, Staffordshire, United Kingdom Active Care Group Full time

    Join Active Care Group as a Care AssistantWe are seeking a dedicated and compassionate Care Assistant to join our team at Active Care Group. As a Care Assistant, you will play a vital role in supporting our clients with spinal cord injuries in their own homes.Key Responsibilities:Provide personal care and support to clients with spinal cord injuriesAssist...

  • Customer Service Administrator

    5 months ago

    Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    **The role**: Customer Service Administrator **Location**: Burton **Type**: Full-time, Permanent **Salary**: £23,500 + bonus scheme 2fawcett are recruiting for a Customer Service Administrator to join our client in Burton on a full-time, permanent basis. **The role & responsibilities**: - New customer onboarding - Managing customer enquiries via...

  • Support Worker Burton Upon Trent

    5 months ago

    Burton-On-Trent, United Kingdom Epic Care Services Full time

    Job Summary: Location : DE13 and DE14 Burton upon Trent **Duties**: - Assist clients with activities of daily living, such as bathing, dressing, and grooming - Provide emotional support and companionship to clients - Administer medication following prescribed guidelines - Help with household tasks, including meal preparation and light housekeeping -...

  • Support Worker Burton Upon Trent

    5 months ago

    Burton-On-Trent, United Kingdom Epic Care Services Full time

    Job Summary: Location : DE13 Burton upon Trent **Duties**: - Assist clients with activities of daily living, such as bathing, dressing, and grooming - Provide emotional support and companionship to clients - Administer medication following prescribed guidelines - Help with household tasks, including meal preparation and light housekeeping - Transport...

  • Support Worker Burton Upon Trent

    5 months ago

    Burton-On-Trent, United Kingdom Epic Care Services Full time

    Job Summary: Location : DE13 Burton upon Trent **Duties**: - Assist clients with activities of daily living, such as bathing, dressing, and grooming - Provide emotional support and companionship to clients - Administer medication following prescribed guidelines - Help with household tasks, including meal preparation and light housekeeping - Transport...

  • Support Worker Burton Upon Trent

    4 months ago

    Burton-On-Trent, United Kingdom Epic Care Services Full time

    Job Summary: Location : DE13 and DE14 Burton upon Trent **Duties**: - Assist clients with activities of daily living, such as bathing, dressing, and grooming - Provide emotional support and companionship to clients - Administer medication following prescribed guidelines - Help with household tasks, including meal preparation and light housekeeping -...

  • Care Home Administrator

    5 months ago

    Stockton-on-Tees, United Kingdom Orchard Care Homes Full time

    Extraordinary People, Exceptional Care Are you a Care Home or Business Administrator looking for a new opportunity with an organisation that will help you develop and achieve your professional goals and aspirations? Hourly rate - £12.42 per hour Working hours/pattern - 40 hours per week - Monday - Friday (between the hours of 8am-5pm) Location - Green...

  • Administrator

    5 months ago

    Burton-On-Trent, United Kingdom 2Fawcett Recruitment Full time

    **Role**: Administrator **Salary**: £23,000 **Location**: Burton **Type**: Permanent **Overview** 2fawcett have an exciting opportunity for a Administrator to join a Transport & Logistics business In Burton-on-Trent on a full time, permanent basis. As the Customs Administrator, you will support customers’ orders in administrative shipping related...