Client Care Assistant

6 months ago

BurtonOnTrent, United Kingdom Medivet Group Ltd Full time

**Remuneration**
National Living Wage
**The Opportunity**
We are seeking a full time Client Care Assistant to join our Burton on Trent practice for 40 hours per week. This role will also include 1 in 10 weekends.

This role will be National Living Wage if you're aged 21 or over. National Minimum Wage if you're aged under 21.

This role will be supporting a team of Veterinary Surgeons, Nurses, and Patient Care Assistants.

We believe in exceptional care for both our patients and client. As a Client Care Assistant, you’ll use your excellent customer service skills to welcome and assist clients before, during and after every visit, with a heavy emphasis on receptionist style duties. Although you don’t need to have hands-on experience working with pets, a love of animals and their welfare is essential.

From handling busy telephone lines and arranging appointments to taking payments, entering test results, and ensuring the consult rooms are fully stocked, you’ll enjoy a busy and varied front-of-house role. You’ll also take ownership of ensuring the reception and waiting areas always look their best.
**Key Benefits**
- Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service.
- Life Assurance 3 x salary.
- Access to 24-hour counselling by phone or in person should you feel you need support.
- 31 days’ annual leave (including Bank Holidays) rising to 36 with length of service.
- An additional ‘Day for You’, a paid day’s leave for you to use as you wish.
- Interest free Season Ticket Loan.
- Cycle to Work scheme.
- Discounts on Medivet products and services.

**Role Accountabilities**
Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have.
In this role you will:

- Triage the impact of any emergency appointments, contacting clients to arrange an alternative appointment where necessary.
- Manage the practice diary to ensure appointment availability is aligned to best practice and available skillset.
- Ensure appointment slots are available for clients to book online.
- Carry out reception duties, greeting clients on arrival, and updating records.
- Process any repeat prescription order requests.
- Be an advocate of the Medivet Healthcare Plan, and complete relevant sign-up documentation with clients.
- Ensure online practice information is up to date, with accurate opening hours and current colleagues.

**Your Skills and Experience**
- Excellent client facing and reception skills.
- Experience of working as part of a team and building positive working relationships.
- Client care skills, with the ability to remain calm under pressure and be diplomatic when needed.
- Able to prioritise a range of tasks and own workload.
- Good numeracy skills, with the ability to manage payments and cash up.
- Experience in using online appointment booking systems.
- Administration skills and experience
- Trustworthy and responsible

Desirable:

- Previous veterinary receptionist experience.
- Social media/website content management.

**About Us**
Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain.

We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team.

This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.

Job Reference: FR05358

  • Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Mediline as Professional Care Assistants in Burton-On-trent and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....

  • Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Riverside Care Home Full time

    care assistant required ( part time or full time ) 42 bed care home in stapenhill, Burton-on Trent DE15 9AP, Residential, nursing and dementia care. **Job Types**: Full-time, Part-time, Permanent Part-time hours: 20-30 per week **Salary**: From £10.42 per hour Schedule: - Day shift Work Location: In person Reference ID: Care Assistant required

  • Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Mediline as Professional Care Assistants in Burton-on-Trent and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....

  • Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Cera Care Full time

    We're looking for kind-hearted people to join us at Mediline as Professional Care Assistants in Burton-on-Trent and surrounding areas. To join us as a Care Assistant, you don't need any previous experience. It may be that you have cared for a vulnerable loved one, experienced a personal loss or be a charitable person that is always looking to help others....

  • Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Riverside Care Home Full time

    Care assistants required nights ( part time or full time ) Riverside Care Home ,stapenhill, Burton-on Trent DE15 9AP ,42 bed care home Residential, nursing and dementia care. **Salary**: £10.42-£10.72 per hour Schedule: - Night shift - Overtime - Weekend availability Work Location: In person Reference ID: Care assistants required Nights

  • Care Assistant

    7 months ago

    Burton-On-Trent, United Kingdom Riverside Care Home Full time

    Care assistants required nights ( part time or full time ) Riverside Care Home ,stapenhill, Burton-on Trent DE15 9AP ,42 bed care home Residential, nursing and dementia care. **Job Types**: Full-time, Part-time **Salary**: £11.44-£11.94 per hour Schedule: - Night shift - Overtime - Weekend availability Work Location: In person Reference ID: Care...

  • Care Assistant Weekend

    6 months ago

    Burton-On-Trent, United Kingdom Riverside Care Home Full time

    Care assistants required days or nights ( part time ) Riverside Care Home ,stapenhill, Burton-on Trent DE15 9AP ,42 bed care home Residential, nursing and dementia care. **Job Types**: Full-time, Part-time, Permanent **Salary**: From £10.42 per hour Schedule: - Day shift - Night shift - Overtime - Weekend availability Work Location: In...

  • Care Assistant

    7 months ago

    Burton-On-Trent, United Kingdom Helping Hands Home Care Full time

    Location: Swadlincote Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home. We don’t require you to have any previous care experience. All we need from you is a **full UK driving license** with access to **your own car** and the desire to care for others,...

  • Client Care Administrator

    6 months ago

    Burton-On-Trent, United Kingdom Linnaeus Full time

    **Overview**: **West Midlands Veterinary Referrals is a small, friendly referral practice based in Burton on Trent. Our new state of the art hospital was opened in 2019 and we are proud to offer well equipped and high-quality facilities enabling us to provide the best care for our patients and clients. We welcome a very wide range of cases in Orthopaedics,...

  • Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Riverside Care Home Full time

    Care assistants required nights ( part time or full time ) Riverside Care Home ,stapenhill, Burton-on Trent DE15 9AP ,42 bed care home Residential, nursing and dementia care. **Job Type**: Part-time Part-time hours: 11 per week **Salary**: £10.42-£10.72 per hour Schedule: - Night shift - Overtime - Weekend availability Work Location: In...

  • Domiciliary Care Assistant

    7 months ago

    Stoke-on-Trent, United Kingdom Care Perfect Full time

    _**Drivers Only - Access to 0wn vehicle required**_ **Job Summary**: We are seeking compassionate and dedicated Care Assistants to join our team. As a Care Assistant, you will provide essential support to individuals in need of care, whether in a care home or through home care services. Your role will involve assisting with daily activities, providing...

  • Client Care Advisor

    6 months ago

    Burton-On-Trent, United Kingdom Scarsdale Vets (Derby) Ltd Full time

    **Overview**: We are proud to offer outstanding care to pets and their owners as part of Scarsdale Vets South Hub (Stapenhill, Hilton, Mickleover and Stretton). As well as having a central hospital in Derby with a referral centre and a dedicated night team, we have several local practices such as Alfreton and Langley Mill that are in the heart of their...

  • Care Assistant

    3 months ago

    Stoke-on-Trent, United Kingdom Cera Care Full time

    Join Cera as a Care Assistant in Stoke on Trent. You'll be supporting us on our mission to transform social care and enable more people to live longer, healthier and happier lives in their own homes. Are you kind? A people person? Love making a difference in people's lives? Then we can offer you the perfect role as a Carer, where you will genuinely make a...

  • Community Care Assistant

    7 months ago

    Burton-On-Trent, United Kingdom Right at Home East Staffs Full time

    Community Care Assistant - Location: Right at Home East Staffs - £12.00 - £12.50 minimum starting pay - Mileage pay 30p per mile - Paid travel and waiting time - Hours per week: 4 - 40 flexible - Refer a friend bonus scheme - Blue Light Card scheme **Are you a naturally caring person? We need people just like you!** **As a Care Assistant for Right at...

  • Care Assistant

    7 months ago

    Burton-On-Trent, United Kingdom Nirosh Care Homes ltd TA James Court Full time

    Care Assistant (Days and nights) Do you find it easy to talk to people, are you creative, and do you want to brighten someone’s day? We are looking for people who are reliable, friendly, professional and able to share our values of being kind, supportive and trustworthy. REPORTS TO Senior Care Assistant / Deputy Manager/ Registered Manager OVERVIEW As...

  • Care Assistant

    7 months ago

    Radcliffe on Trent, United Kingdom Carefound Home Care Full time

    At Carefound Home Care, we're rated 'Outstanding' by the Care Quality Commission (CQC) and we offer the best career in social care.We're looking for kind-hearted people to join us as a Professional Care Assistant in Radcliffe on Trent and surrounding areas.To join us as a Community Care Assistant, you don't need prior experience as we'll train you with all...

  • Care Assistant Specialist

    4 weeks ago

    Stoke-on-Trent, Stoke-on-Trent, United Kingdom Prestige Nursing & Care Full time

    About the RolePrestige Nursing & Care is seeking an experienced Complex Care Assistant to join our team in Staffordshire. This challenging role will require the successful candidate to provide high-quality care and support to clients with complex needs, including spinal injuries, tracheostomy care, suction, and cough assist. The ideal candidate will have...

  • Care Assistant

    6 months ago

    Stoke-on-Trent, United Kingdom Home Care Assist Full time

    **Sorry we don't do sponsorships** Home Care Assist are looking for caring, compassionate Care Assistants to support adults living at home with a range of needs throughout Stoke and Newcastle and surrounding areas **As a Care Assistant you will need to be a Car Driver with your own car.** **The Perks**: - Weekly Pay, Every Friday - Mileage contribution...

  • Companionship Care Assistant

    3 weeks ago

    Burton upon Trent, Staffordshire, United Kingdom C M Community Care Limited Full time

    About the RoleAs a Community Support Professional, you will play a vital role in providing high-quality care and support to individuals in need. This is an excellent opportunity for someone who is passionate about making a difference in the lives of others.The ideal candidate will have a passion for caring for others and be able to work independently as well...

  • Weekend Female Care Assistant

    6 months ago

    Burton-On-Trent, United Kingdom Right at Home East Staffs Full time

    **Are you a naturally caring person? We're looking for people just like you.** **As a Care Assistant for Right at Home East Staffs, you can really make a difference supporting those most vulnerable and get paid for doing it. What’s more, by joining us today, we can support each other in making that difference everyday.** Right at Home East Staffs...