Receptionist / Care Coordinator

6 months ago


BurtonOnTrent, United Kingdom East Staffordshire Primary Care Network Full time

The following are the core responsibilities of the Receptionist / Care Coordinator. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels. Reception: Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments. You will learn how to read code and process workflow accordingly this will form part of your administrative function. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, including patients from abroad and ensure procedures are completed. Receive and make telephone calls as required.

Divert calls and take messages, ensuring accuracy of detail and prompt delivery. Administration: Enter home visits into the visit book. Issue repeat prescriptions. Advise patients of relevant charges for private services.

To action referrals from the clinical team. Open and secure the premises at the start and the end of the day. Care Coordination: Work with a cohort of identified patients to coordinate and navigate personalised care. Help patients to manage needs, answering questions and supporting to make appointments.

Ensure that patients have good quality information to make choices about their care


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