Service Desk Advisor

2 months ago

London, United Kingdom Bupa Full time

Service Desk Advisor

Angel Court, London

Flexible (3 days in the office)

Permanent

£29,700 - £37,100 + fantastic benefits

Full time 37.5

Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

At Bupa, we’re passionate about technology. With colleagues, customers, patients and residents in mind you’ll have the opportunity to work on innovative projects and make a real impact on their lives.

Right from the start you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview

You’ll provide expert 1st line support to fault resolution to all desktop related problems and requests. You’ll assist customers in the resolution of infrastructure and software related support issues where appropriate. While providing a professional customer focussed service that can be trusted and relied upon.

What you’ll do:

- Join the Service desk team - championing IT successes, actively listening to customer challenges and issues and driving continuous improvement via innovation.
- Take ownership of Bupa incidents, providing a first-time fault resolution where possible and advice and guidance on Bupa IT policies, procedures and processes.
- Ensure all interactions are logged in ServiceNow, updated and progressed to resolution where possible. Where a first-time fix is not available, ensure the customer is informed on progress as defined in the SLA and service design.
- Establish, develop, and maintain credible working relationships with business contacts, being an ambassador for IT at Bupa.
- Work towards ensuring a positive customer IT experience for all our customers and attain high NPS scores in customer satisfaction by championing the voice of the customer.

What you’ll bring:

- A customer centric approach, placing the customer at the heart of what you do.
- Logical approach to solutions analysis
- Analytical skills to identify and address root cause
- A proven track record of working on a busy Service Desk
- Technical knowledge and experience supporting and/or using Microsoft desktop products including but not limited to.
- Windows 10 and Apple Mac OS.
Office 365
- Active Directory

Why Bupa?

We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You will be eligible for:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.

Welcome to a place that celebrates you.

This isn’t where you've been.

This is where you're going.

This is what we have belief in.

Time Type:
Full time

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