Service Desk Advisor

7 days ago


London, United Kingdom The Recruitment Group Full time

Are you a problem-solving enthusiast with excellent communication skills? We're seeking a
**Service Desk Advisor**

to be the frontline hero in delivering top-notch IT support to valued customers.

**Job Title**:
Service Desk Advisor

**Location**:
London, N1

**Hourly Rate**:
£20.63

**Working Days**:
Monday - Friday

**Hours**:
9 a.m. - 5 p.m.

**Key Duties**
- Manage requests and encourage users to use self-service systems
- Provide remote assistance to users through instant messenger and through remote support tools such as Dameware
- Assist with issuing and resetting passwords using agreed procedures to maintain system security
- Escalate more complex technical issues to higher-level support teams when necessary
- Receive alerts and monitor the availability and performance of ICT systems using tools including Solarwinds
- Maintain accurate and up-to-date documentation of common issues and their resolutions
- As a Service Desk Advisor you will provide on-site support or training to users of the systems as required
- Participate in team meetings, training, and other team activities
- Collaborate with other teams to resolve issues and improve overall support processes
- Undertake other duties commensurate to the grade of the post

**Requirements**:

- Extensive experience of supporting digital services, assisting users over the phone, and using remote support tools
- As a Service Desk Advisor you should demonstrate awareness of ITIL best practice
- Ability to work collaboratively with other IT professionals and support teams
- Remotely resolve incidents and complete service requests including installing software using a software delivery tool
- Proven ability to prioritise and categorise work to meet service level agreement targets and other priorities
- Ability to maintain user security for access to systems
- Be familiar with the security standards and all relevant legislation that affects security
- Ready to make a difference in the world of IT support? for the
**Service Desk Advisor**

position and bring your skills to a team that values excellence and client satisfaction.
The role is for an immediate start until 19 January 2024 with a possibility of an extension.
- Sector**Engineering & Technical**
- Start**13/11/23**
- End**11/12/23**
- Contact**Tivisha Seetahul**
- Job Ref**0000059898


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