Service Desk Advisor

4 months ago

London, United Kingdom We Are With You Full time

With You are recruiting for an experienced Service Desk Advisor, who will be part of our growing Transformation team. If you are looking to join a values-driven, forward thinking charity and have the passion and expertise to quickly make an impact in our services, we’d love to hear from you.

You’ll join the organisation at a pivotal time of exciting change. This role will provide first line support for all users across the organisation through the service desk and will support service delivery by ensuring excellent customer service and response times. You will also provide technical, operational and administration support for data and technology systems and products, drawing on experience and expertise across a range of specialisms. Your responsibilities will include:

- Building and managing relationships with external suppliers and internal teams, working in partnership with managed service providers across shared systems
- Effectively triaging, diagnosing and troubleshooting issues, including identifying critical system wide issues and assigning priority levels
- Managing the flow through the service desk, following up with end users to ensure full resolution of issues
- Supporting individuals and service teams to fulfil information, data and reporting requests

As part of this role, it is essential that you develop a deep understanding of With You and what we want to achieve, using this knowledge to understand any blockers and the possibilities there are for effecting a transformation in our systems so they seamlessly support our work.

The postholder should have advanced knowledge of using Microsoft Office and/or Google Workspace, with the ability to pass on these expertise to stakeholders. Customer service will be your passion and you will have experience in supporting end users in a service desk environment, resolving issues quickly and effectively. We are looking for an exceptional communicator, who is confident in building meaningful working relationships and can collaborate effectively at all levels of the business. A full job description and person specification is available on request.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

**REQUIRED SKILLS**:
A full job description and person specification is available on request.

**ABOUT THE COMPANY**:
Everyone should feel comfortable getting the support they need for issues with drugs, alcohol or mental health.

At We Are With You we work with people on their own goals, whether that’s staying safe and healthy, making small changes or stopping an unwanted habit altogether. We give people support in a way that’s right for them either face to face in their local service, community or online.

We provide a free and confidential service without judgement to more than 100,000 people a year.

We use our expertise to improve the help available and raise awareness around drugs, alcohol and mental health so that more people can get support.

**We Are With You.**

**INDLP**

**BENEFITS**:

- 28 days annual leave, plus bank holidays
- 2 days paid volunteer leave per year
- Auto-enrollment into We Are With You’s pension scheme
- Access to a Blue Light Card - giving you great savings on big high-street and online brands
- Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
- We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period

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