One Desk Advisor-hr

3 weeks ago


London, United Kingdom Russell Tobin Full time

**One Desk Advisor-HR - 13 weeks contract - London (Hybrid) - £12.98 per hour + holiday pay (28 days paid holidays)**

Main purpose of the job:
Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact with customers using various communication channels, such as ticketing system, phone calls and live chat. Where possible, and in line with agreed procedures, the One Desk Advisor will provide first contact resolution, taking ownership of queries to point of resolution.
Take responsibility for managing and dealing with contacts that are assigned to them, ensuring that accurate and customer focused responses are given within relevant SLA’s and within Client policy/process. To deliver this service it is key that excellent working relationships are built with internal and external stakeholders.

**Duties & Responsibilities**:

- Take ownership of employee queries and see them through to resolution, with a keen focus on outstanding customer service, whilst following team ways of working.
- Clearly understand and work within service delivery boundaries and published Tier 2/internal escalation routes
- To collaborate and engage with the wider PS Hub community to provide a
- responsive, consistent, and forward-thin king service.
- Be seen as an expert in general and Client specific and relevant policies, processes, technology and systems.
- Develop effective, positive relationships with customers, departmental contacts, and PS colleagues to positively assist in meeting their business needs.
- Provide a flexible working approach, with the ability to support the wider PS Hub
- teams when required.
- Utilise training materials to provide query resolutions.
- Keep confidential records of customer interaction, transactions comments and complaints, using the tools provided.
- Provide a flexible service and implement agreed modifications or workarounds where appropriate.
- Contribute to updating and maintaining training materials when requested.
- Special working conditions. You may be required to work a shift pattern outside of standard office hours as a condition of this post. The precise hours and pattern of the shift will be determined by your line manager after consultation with you.

Rate/Salary:
**Job Overview**:
**Location**: London, Greater London-
**Practice Area**: Administrative


  • One Desk Advisor

    2 weeks ago


    London, United Kingdom Russell Tobin Full time

    **IT One Desk Advisor - London (Hybrid) - Contract - £14.4 per hour PAYE (including holidays) - Higher Education Sector** **Job Description**: The Professional Services (PS) Hub brings together key customer facing and transactional services across different functions; HR, Finance, IT & Business Operations. The PS Hub is committed to delivering high quality...

  • One Desk Advisor

    2 weeks ago


    London, Greater London, United Kingdom Russell Tobin Full time

    IT One Desk Advisor - London (Hybrid) - Contract - £14.4 per hour PAYE (including holidays) - Higher Education SectorJob Description:The Professional Services (PS) Hub brings together key customer facing and transactional services across different functions; HR, Finance, IT & Business Operations. The PS Hub is committed to delivering high quality &...

  • HR Advisor

    4 weeks ago


    London, United Kingdom Page Personnel HR Full time

    A great chance to become a HR Advisor within a large Transportation firm based in London. This role will enable someone to build upon existing skills, as well as develop new ones which will assist them with career, and personal development. **Client Details** A large Transportation firm based in London who pride themselves in being at the forefront of...


  • London, United Kingdom Russell Tobin Full time

    **HR Support desk advisor - 4 to 5 months contract - £19.73 per hour (£36.5 hours per week) - London** The Professional Services Hub (PS Hub) brings together professional services staff who are responsible for a variety of customer facing and back-office service activities. The PS Hub is committed to delivering high quality and efficient services, with an...

  • HR Advisor

    2 weeks ago


    London, Greater London, United Kingdom The One Group Full time

    Our client based in London has an opening for an HR Advisor for a 12 month ftc with a possibility of perm. Reporting into the Head of HR, this is an exciting hands-on HR Generalist role with the main purpose to ensure the operational delivery within theorganisation covering all aspects of the employee life cycle. Guidance and Advisor be the first point of...

  • One Desk Advisor

    4 weeks ago


    London, United Kingdom University College London Full time

    **Ref Number** B01-04115 **Professional Expertise** HR and Wellbeing **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £34,605-£39,980 **Contract Type** Fixed-term **Working Type** Hybrid (20% - 80% on site) **Available For Secondment** No **Closing Date** 29-Feb-2024 **About...

  • HR Advisor

    4 weeks ago


    London, United Kingdom Royal Air Force Benevolent Fund Full time

    **Permanent/Full Time** Circa £36,000 per year plus competitive benefits **Do you want to make a difference?** The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to the 40,000 plus people who benefit from our services. Working at the Fund is more than sitting at your desk. In this role you will have...

  • One Desk Advisor

    4 weeks ago


    London, United Kingdom University College London Full time

    **Ref Number** B01-04352 **Professional Expertise** Administration and Business Support **Department** Vice-President (Operations) (B01) **Location** London **Working Pattern** Full time **Salary** £34,605-£39,980 **Contract Type** Fixed-term **Working Type** Hybrid **Available For Secondment** Yes **Closing Date** 19-Jun-2024 **About...


  • London, Greater London, United Kingdom Noble Recruiting Full time

    HR Support Desk AdvisorStart: ASAP (12 Week contract)Location: WC1H9BTSalary: £ £20.12 p/HourOur client:Our client is London's Global University and are consistently ranked among the top ten Universities in the world.Main purpose of the role:You will be providing professional advisory service to business colleagues across a broad range of queries and...

  • HR Advisor

    2 weeks ago


    London, Greater London, United Kingdom Page Personnel HR Full time

    An exciting opportunity to join the HR teams of one of the top college groups in London. Offering 1/2 in office hybrid working in central London.Client DetailsA top college group in Central London.Description- support the HR team with the implementation of a new HR System.- assist the HR systems team with data entry and administration.- being the point of...

  • Regional HR Advisor

    3 weeks ago


    London, United Kingdom HC-One - Group A Full time

    **About The Role**: **Purpose of Role**: As Regional HR Advisor, you will provide high quality remote ER / HR support and advice to managers in a focused way and within SLA. You will manage and monitor a wide range of cases which are escalated from our HR Helpdesk that vary in complexity, including supporting the defence of ET claims. Dealing with a high...

  • HR Advisor

    2 weeks ago


    London, United Kingdom Venn Group Full time

    VennGroup The specialists in professional recruitment **New Opportunity - HR Advisor** Venn Group are working with one of London’s leading social housing providers, who are looking to recruit an HR Advisor to start as soon as possible. The successful HR Advisor will be joining a dynamic and growing organisation, and will have the ability to execute HR...

  • HR Advisor

    3 weeks ago


    London, United Kingdom Meridian Full time

    Are you a HR Advisor that thrives working in a fast-paced changeable environment, then this could be the opportunity for you. As the HR Advisor you will be part of the Culture and Engagement Team, reporting into the Head of Culture and Engagement, you will be part of a team who are responsible for delivery of a robust Human Resources function, where most...

  • HR Advisor

    3 weeks ago


    London, United Kingdom TPP Recruitment Full time

    70811BH_1706518579 Posted: 29/01/2024 Expiring: 05/02/2024 - £22.00 - £24.00 per hour - City of London, London - Temporary Job title: HR Advisor Contract type: Interim Responsible to: Associate Director of People and Workplace Hours: Full time Hybrid working: 1 day in the office, the rest from home Location: SW1W 9SP Pay: £22.05 - £24.05 +...

  • HR Advisor

    4 weeks ago


    London, United Kingdom Connaught Resourcing Ltd (Education) Full time

    HR Advisor - Maternity CoverIndependent School for BoysImmediate StartConnaught Education is currently supporting one of the oldest and most historic independent boys' schools in London to appoint a HR Advisor on a full time, maternity cover basis, the position is an immediate start dependent on notice periods and will run until March 2025.The school in...

  • HR Advisor

    4 weeks ago


    London, United Kingdom Connaught Resourcing Ltd (Education) Full time

    HR Advisor - Maternity CoverIndependent School for BoysImmediate StartConnaught Education is currently supporting one of the oldest and most historic independent boys' schools in London to appoint a HR Advisor on a full time, maternity cover basis, the position is an immediate start dependent on notice periods and will run until March 2025.The school in...

  • HR Advisor

    3 days ago


    London, United Kingdom Connaught Resourcing Ltd (Education) Full time

    HR Advisor - Maternity Cover Independent School for Boys Immediate StartConnaught Education is currently supporting one of the oldest and most historic independent boys' schools in London to appoint a HR Advisor on a full time, maternity cover basis, the position is an immediate start dependent on notice periods and will run until the end of April...

  • HR Advisor

    1 day ago


    London, United Kingdom Connaught Resourcing Ltd (Education) Full time

    HR Advisor - Maternity CoverIndependent School for BoysImmediate StartConnaught Education is currently supporting one of the oldest and most historic independent boys' schools in London to appoint a HR Advisor on a full time, maternity cover basis, the position is an immediate start dependent on notice periods and will run until the end of April 2025.The...

  • HR Advisor

    4 weeks ago


    London, United Kingdom Morgan Hunt Full time

    HR Advisor - Higher Education - South London with Hybrid working This is an exicting opportunity for an HR Advisor to join one of London's leading universities. Reporting in to the Head of HR you will be part of the HR Advice team providing advice, guidance and assistance on HR policies and procedures across the HR lifecycle. Your key accountabilities...

  • HR Advisor

    2 weeks ago


    London, Greater London, United Kingdom Connaught Resourcing Ltd (Education) Full time

    HR Advisor - Maternity CoverIndependent School for BoysImmediate StartConnaught Education is currently supporting one of the oldest and most historic independent boys' schools in London to appoint a HR Advisor on a full time, maternity cover basis, the position is an immediate start dependent on notice periods and will run until March 2025.The school in...