Service Desk Advisor
7 months ago
**Job** - Service Desk Advisor
**Rate** - £21.00 per hour
**Location** - Islington
**Contract** - 3 months
**Hours** - 35 9am - 5pm
**Job** - Service Desk Advisor
**Rate** - £21.00 per hour
**Location** - Islington
**Contract** - 3 months
**Hours** - 35 9am - 5pm
- Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.
- Provide remote assistance over the phone and advice to users through instant messenger and through the use of remote support tools such as Dameware.
- Assist with issuing and resetting passwords using agreed procedures to maintain system security.
**Experience**
- Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users' satisfaction
- Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstances
**How To Apply**
01615491999
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