Service Desk Advisor

5 months ago


London, United Kingdom Novax Recruitment Ltd Full time

**Job** - Service Desk Advisor
**Rate** - £21.00 per hour
**Location** - Islington
**Contract** - 3 months
**Hours** - 35 9am - 5pm

**Job** - Service Desk Advisor
**Rate** - £21.00 per hour
**Location** - Islington
**Contract** - 3 months
**Hours** - 35 9am - 5pm
- Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.
- Provide remote assistance over the phone and advice to users through instant messenger and through the use of remote support tools such as Dameware.
- Assist with issuing and resetting passwords using agreed procedures to maintain system security.

**Experience**
- Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users' satisfaction
- Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstances

**How To Apply**

01615491999


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