Service Desk Advisor

6 months ago

London, United Kingdom Aj office supplies ltd Full time

Key responsibilities

To fulfil standard requests using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes.

Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures.

Provide remote assistance over the phone and advice to users through instant messenger and through the use of remote support tools such as Dameware. 3. Assist with issuing and resetting passwords using agreed procedures to maintain system security.

Encourage and support users to use self-service systems to log, update, chase, receive updates and cancel calls.

Escalate calls to the First Line Manager, Second Line Support and Application Support as required.

Receive alerts and monitor the availability and performance of ICT systems using tools including Solarwinds.

Receive, review and update documentation to assist with the resolution of incidents and the fulfilment of requests.

Maintain accurate records relating to incidents, requests, assets, licences, and other aspects of IT service management.

Provide on-site support/training to users of the systems as required.

Participate in team meetings, training, and other team activities.

Participate in local IT development groups and other meetings as requested. 13. Work with other team members, and business managers across the department to improve support to the business

Criteria description

Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users’ satisfaction.

Criteria description

Proven ability to communicate with colleagues with varying levels of ICT skills in potentially pressured circumstances

Knowledge of the work social care and the information requirements

Knowledge of IT troubleshooting techniques and ability to relay detailed instructions to users to assist with fault resolution

Proven ability to use remote tools to resolve incidents and complete service requests including installing software using a software delivery tool

**Salary**: £20.00-£21.00 per hour

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Experience**:

- Service Desk Advisor: 4 years (required)
- social care and the information requirements: 5 years (preferred)
- f IT troubleshooting: 5 years (required)

Work Location: In person

  • Service Desk Advisor

    6 months ago

    London, United Kingdom Novax Recruitment Ltd Full time

    **Job** - Service Desk Advisor **Rate** - £21.00 per hour **Location** - Islington **Contract** - 3 months **Hours** - 35 9am - 5pm **Job** - Service Desk Advisor **Rate** - £21.00 per hour **Location** - Islington **Contract** - 3 months **Hours** - 35 9am - 5pm - Manage incidents and requests in line with the agreed incident management and request...

  • Service Desk Advisor

    6 months ago

    London, United Kingdom Critical Project Resourcing Full time

    **Service Desk Advisor** **North London** **Salary: £27.00 per hour (umbrella)** We are seeking a dedicated and knowledgeable Service Desk Advisor to join a local authority in North London. Key Responsibilities: Fulfil standard requests using established processes, escalating complex cases to Second Line Support or Application Support as needed. Manage...

  • Service Desk Advisor

    6 months ago

    North London, United Kingdom Colbern Limited Full time

    379782-1291-23307 NCD Service Desk Advisor Islington Contract £20.63 per hour PAYE Our client is looking for an experienced Service Desk Advisor. - Interpreting issues and concerns from a cultural perspective and address situations or problems from the points-of-view of multiple cultures - Supporting people with long-term health conditions and/or...

  • Service Desk Advisor

    6 months ago

    London, United Kingdom Job Switch Full time

    **Person specification** Criteria description Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users’ satisfaction. Criteria description Proven ability to communicate with...

  • Service Desk Advisor

    6 months ago

    London, United Kingdom We Are With You Full time

    With You are recruiting for an experienced Service Desk Advisor, who will be part of our growing Transformation team. If you are looking to join a values-driven, forward thinking charity and have the passion and expertise to quickly make an impact in our services, we’d love to hear from you. You’ll join the organisation at a pivotal time of exciting...

  • Service Desk Advisor

    6 months ago

    London, United Kingdom G.WORRALL & SON LIMITED Full time

    **Key responsibilities** To fulfil standard requests using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes. 1. Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures. 2. Provide remote assistance over the phone and...

  • Service Desk Coordinator

    2 weeks ago

    London, Greater London, United Kingdom Auto Skills UK Full time

    Service Desk Coordinator Opportunity:Auto Skills UK is seeking a seasoned Service Advisor to join their esteemed service team in Wandsworth. In this pivotal role, you will leverage your expertise to drive sales growth, manage service department bookings, and provide unparalleled customer support. With a basic salary of £32,000 and potential OTE of £42,000,...

  • College Services Advisor

    6 months ago

    London Bridge Station, United Kingdom Kaplan International Full time

    **College Services Advisor (Welcome Desk)** **Reference number**: JR235067 **Location**:London Bridge **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £26,250 - £27,000 Per annum + Benefits We are looking for a **College Services Advisor (Welcome Desk)** to join our team. The role will initially be at our...

  • One Desk Advisor-hr

    6 months ago

    London, United Kingdom Russell Tobin Full time

    **One Desk Advisor-HR - 13 weeks contract - London (Hybrid) - £12.98 per hour + holiday pay (28 days paid holidays)** Main purpose of the job: Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact...

  • IT Senior Service Desk Specialist

    6 months ago

    London, United Kingdom Charles Russell Speechlys Full time

    Location London Category Contract type Permanent - Full Time Salary Competitive Working hours Full Time **IT Senior Service Desk Specialist**: Roles and Responsibilities - Provide advanced technical knowledge and support the most complex and challenging customer queries and requests - Provide technical advice to other members of the Service Desk...

  • Deal Desk Administrator

    6 months ago

    London, United Kingdom Bazaarvoice Full time

    As a Deal Desk Administrator, you will be responsible for reviewing commercial terms for sales orders, SaaS agreements, service agreements, statements of work, and other agreements as necessary for existing and new customers. You will be a key partner for Senior Deal Desk Advisors and our sales team providing Salesforce and contract support for Bazaarvoice....

  • Service Advisor

    6 months ago

    London, United Kingdom North City Autos Full time

    **Job Description - Service Advisor** **Introduction**:An opportunity has arisen for an enthusiastic and passionate experienced Service Advisor to join our North City team. Established for over 35 years, we pride ourselves in achieving and delivering very high standards when working together with our partners, Mitsubishi and KGM. We are looking for a team...

  • Service Advisor

    6 months ago

    London, United Kingdom North City Autos Full time

    **Job Description - Service Advisor** **Introduction**:An opportunity has arisen for an enthusiastic and passionate experienced Service Advisor to join our North City team. Established for over 35 years, we pride ourselves in achieving and delivering very high standards when working together with our partners, Mitsubishi and KGM. We are looking for a team...

  • IT Service Desk Analyst

    2 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • IT Service Desk Analyst

    2 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • IT Service Desk Analyst

    2 weeks ago

    London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...

  • IT Service Desk Analyst

    2 weeks ago

    London Area, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided...

  • IT Service Desk Analyst

    3 days ago

    London, Greater London, United Kingdom BDB Pitmans LLP Full time

    We are currently looking for an IT Service Desk Analyst to join our team at BDB Pitmans LLP. The successful candidate will provide exceptional customer service to our clients, troubleshooting technical issues and resolving problems efficiently.The estimated salary for this role is £28,000 - £32,000 per annum, depending on experience.As an IT Service Desk...