Service Desk Advisor

6 months ago


North London, United Kingdom Colbern Limited Full time

379782-1291-23307 NCD

Service Desk Advisor

Islington

Contract

£20.63 per hour PAYE

Our client is looking for an experienced Service Desk Advisor.
- Interpreting issues and concerns from a cultural perspective and address situations or

problems from the points-of-view of multiple cultures
- Supporting people with long-term health conditions and/or disabilities
- Recognising the value of flexible working to support staff where possible

Key responsibilities

The Service Desk Analyst will provide day-to-day support via the service desk, to diagnose

To fulfil standard requests using documented processes and procedures or escalate to

Second Line Support or Application Support using agreed processes.

1. Manage incidents and requests in line with the agreed incident management and

request fulfilment processes and local procedures.

2. Provide remote assistance over the phone and advice to users through instant

messenger and through the use of remote support tools such as Dameware.

3. Assist with issuing and resetting passwords using agreed procedures to maintain

system security.

4. Proactively keep users informed throughout all stages of all processes by phone,

5. Encourage and support users to use self-service systems to log, update, chase,

receive updates and cancel calls.

6. Escalate calls to the First Line Manager, Second Line Support and Application

Support as required.

7. Receive alerts and monitor the availability and performance of ICT systems using

tools including Solarwinds.

8. Receive, review and update documentation to assist with the resolution of incidents

and the fulfilment of requests.

9. Maintain accurate records relating to incidents, requests, assets, licences, and other

aspects of IT service management.

10. Provide on-site support/training to users of the systems as required
Extensive experience of supporting digital services
in a large organisation, assisting users over the
phone, and using remote support tools as well as
face to face contact to complete incidents and
requests effectively and to the users’ satisfaction.

Experience of supporting corporate and

Proven ability to communicate with colleagues with
varying levels of ICT skills in potentially pressured
circumstances
Knowledge of the work social care and the
information requirements

Knowledge of IT troubleshooting techniques and
ability to relay detailed instructions to users to
assist with fault resolution

Proven ability to use remote tools to resolve
incidents and complete service requests including
installing software using a software delivery tool

Ability to establish effective working relationship

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.


  • Service Desk Advisor

    6 months ago


    London, United Kingdom Novax Recruitment Ltd Full time

    **Job** - Service Desk Advisor **Rate** - £21.00 per hour **Location** - Islington **Contract** - 3 months **Hours** - 35 9am - 5pm **Job** - Service Desk Advisor **Rate** - £21.00 per hour **Location** - Islington **Contract** - 3 months **Hours** - 35 9am - 5pm - Manage incidents and requests in line with the agreed incident management and request...

  • Service Desk Advisor

    6 months ago


    London, United Kingdom Critical Project Resourcing Full time

    **Service Desk Advisor** **North London** **Salary: £27.00 per hour (umbrella)** We are seeking a dedicated and knowledgeable Service Desk Advisor to join a local authority in North London. Key Responsibilities: Fulfil standard requests using established processes, escalating complex cases to Second Line Support or Application Support as needed. Manage...

  • Service Desk Advisor

    6 months ago


    London, United Kingdom Job Switch Full time

    **Person specification** Criteria description Extensive experience of supporting digital services in a large organisation, assisting users over the phone, and using remote support tools as well as face to face contact to complete incidents and requests effectively and to the users’ satisfaction. Criteria description Proven ability to communicate with...

  • Service Desk Advisor

    6 months ago


    London, United Kingdom We Are With You Full time

    With You are recruiting for an experienced Service Desk Advisor, who will be part of our growing Transformation team. If you are looking to join a values-driven, forward thinking charity and have the passion and expertise to quickly make an impact in our services, we’d love to hear from you. You’ll join the organisation at a pivotal time of exciting...

  • Service Desk Advisor

    6 months ago


    London, United Kingdom G.WORRALL & SON LIMITED Full time

    **Key responsibilities** To fulfil standard requests using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes. 1. Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures. 2. Provide remote assistance over the phone and...

  • Service Desk Advisor

    6 months ago


    London, United Kingdom Aj office supplies ltd Full time

    Key responsibilities To fulfil standard requests using documented processes and procedures or escalate to Second Line Support or Application Support using agreed processes. Manage incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures. Provide remote assistance over the phone and advice to...


  • London, Greater London, United Kingdom Auto Skills UK Full time

    Service Desk Coordinator Opportunity:Auto Skills UK is seeking a seasoned Service Advisor to join their esteemed service team in Wandsworth. In this pivotal role, you will leverage your expertise to drive sales growth, manage service department bookings, and provide unparalleled customer support. With a basic salary of £32,000 and potential OTE of £42,000,...


  • London Bridge Station, United Kingdom Kaplan International Full time

    **College Services Advisor (Welcome Desk)** **Reference number**: JR235067 **Location**:London Bridge **Working pattern**: Full-Time **Contract Type**:Permanent **Number of roles**:1 **Salary**: £26,250 - £27,000 Per annum + Benefits We are looking for a **College Services Advisor (Welcome Desk)** to join our team. The role will initially be at our...

  • Service Desk Analyst

    3 weeks ago


    North Watford, United Kingdom Altro Full time

    Are you a technically minded problem solver with adesire to support and develop on IT systems and Applications?If the answer is yes, Altro may have the opportunity you are looking for… Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City.Operating as one part of Computer...

  • One Desk Advisor-hr

    6 months ago


    London, United Kingdom Russell Tobin Full time

    **One Desk Advisor-HR - 13 weeks contract - London (Hybrid) - £12.98 per hour + holiday pay (28 days paid holidays)** Main purpose of the job: Provide a professional advisory service to customers across a broad range of queries and processes, including supporting with complex case management, producing correspondence and handling customer queries. Interact...


  • North Yorkshire, United Kingdom Reed Technology Full time

    IT Service Desk Engineer Location: Fully Remote Salary: £25-£28k - 18:00-02:00am shift Type: Permanent/Fulltime Our client is a global provider of services and a truly outstanding organisation to work for. The Service Desk is the entry point and ongoing single point of contact for all IT support related interactions. * Providing colleagues with the...


  • London, United Kingdom Charles Russell Speechlys Full time

    Location London Category Contract type Permanent - Full Time Salary Competitive Working hours Full Time **IT Senior Service Desk Specialist**: Roles and Responsibilities - Provide advanced technical knowledge and support the most complex and challenging customer queries and requests - Provide technical advice to other members of the Service Desk...


  • London, United Kingdom Bazaarvoice Full time

    As a Deal Desk Administrator, you will be responsible for reviewing commercial terms for sales orders, SaaS agreements, service agreements, statements of work, and other agreements as necessary for existing and new customers. You will be a key partner for Senior Deal Desk Advisors and our sales team providing Salesforce and contract support for Bazaarvoice....

  • IT Service Desk Agent

    6 months ago


    North East, United Kingdom Post Office Ltd Full time

    **Summary**: **Salary**: Competitive salary and package Grade: 2B Reporting Line: IT Service Desk Team Leader Contract Type: Permanent Location: Chesterfield/Hybrid **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable...

  • Service Advisor

    6 months ago


    London, United Kingdom North City Autos Full time

    **Job Description - Service Advisor** **Introduction**:An opportunity has arisen for an enthusiastic and passionate experienced Service Advisor to join our North City team. Established for over 35 years, we pride ourselves in achieving and delivering very high standards when working together with our partners, Mitsubishi and KGM. We are looking for a team...

  • Service Advisor

    6 months ago


    London, United Kingdom North City Autos Full time

    **Job Description - Service Advisor** **Introduction**:An opportunity has arisen for an enthusiastic and passionate experienced Service Advisor to join our North City team. Established for over 35 years, we pride ourselves in achieving and delivering very high standards when working together with our partners, Mitsubishi and KGM. We are looking for a team...


  • London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...


  • London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Service Desk Analyst /1st/2nd Line Support Analyst Summary: The Service Desk Analyst will report to the Service Desk Manager and be assisted and...

  • Service Advisor

    20 hours ago


    North London, United Kingdom WeRecruit Auto Ltd Full time

    Motor Trade Service Advisor required for Main Car Dealership in Hampstead Monday - Friday 8am-6pm with 1 in 3 Saturday mornings 9am-1pm Salary, depending on experience, up to £28,000 plus uncapped bonuses (based on upsell) Benefits to include dental care, health care, life insurance, pension scheme, tax-efficient car scheme We're looking for an...


  • London, United Kingdom DGH Recruitment Full time

    IT Service Desk Analyst /1st/2nd Line Support AnalystA fantastic opportunity has arisen for an IT Service Desk Analyst /1st/2nd Line Support Analyst to join our London based law firm on a permanent basis.IT Service Desk Analyst /1st/2nd Line Support AnalystSummary:The Service Desk Analyst will report to the Service Desk Manager and be assisted and guided by...