IT Service Desk Agent
5 months ago
**Summary**:
**Salary**: Competitive salary and package
Grade: 2B
Reporting Line: IT Service Desk Team Leader
Contract Type: Permanent
Location: Chesterfield/Hybrid
**What to expect**:
Here at the Post Office, we’re steeped in tradition, but we’re going places.
As an IT Service Desk Agent you will join us on our journey and undertake a truly valuable role responsible for resolving Software, Hardware, and Network-related issues to ensure the smooth functioning of Technology Services. The IT Service Desk Agent acts as the first point of contact for users seeking technical assistance, and they must possess excellent communication and problem-solving skills to effectively address user concerns.
This role offers you an exciting opportunity to collaborate with other support professionals, technicians, or developers. Strong teamwork and collaboration skills are essential for effective problem resolution and knowledge sharing.
**What we can do for you**:
- Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:
- 25 days annual leave that increases with tenure
- Up to 10% on target bonus opportunity
- Access to Benenden Healthcare
- Generous pension contribution
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities
**What you’ll need to succeed**:
You will demonstrate patience, even in challenging situations. Understand that customers may be frustrated or stressed and respond with empathy and understanding. As an IT Service Desk Agent You will:
- Identify, diagnose, and resolve technical problems reported by end-users. Escalate complex issues to the appropriate IT teams or senior support staff for further investigation and resolution.
- Document all support requests, incidents, and solutions in the helpdesk ticketing system or incident management tool. Ensure accurate and detailed records are maintained to track the progress and resolution of each reported issue.
- Put the customer at the center of your interactions and prioritise their needs and satisfaction. Listen actively, empathize with their concerns, and provide personalised assistance.
- Develop strong analytical and problem-solving abilities to diagnose and resolve customer issues. Utilise a logical and structured approach to troubleshoot problems, identify root causes, and propose effective solutions.
- Prioritise tasks and manage your time effectively to ensure timely responses to customer inquiries. Strive to meet or exceed service level agreements (SLAs) and keep customers informed about progress or delays.
**About us**:
Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of - and we need fresh talent to help make it possible.
We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve - a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.
-
Service Desk Agent
6 months ago
East London, United Kingdom Dimension Data Full timeFunctieomschrijvingThe MS Service Desk Agent is the first point of contact for clients and vendors, accountable for taking calls, chat requests or tickets and handling resulting incidents or service requests applying standard operating procedures, in line with expectations of the role.Key Roles and Responsibilities:Receive, log, validate and diagnose client...
-
IT Service Desk Agent
5 months ago
North East, United Kingdom Post Office Ltd Full time**Summary**: **Salary**: Competitive salary and package **Grade: PO** **Reporting Line: IT Service Desk Team Manager **18 month FTC contract **Contract Type: Permanent** **Location: Chesterfield/Hybrid** **What to expect**: Here at the Post Office, we’re steeped in tradition, but we’re going places. As an IT Service Desk advisor, you will join us...
-
Service Desk Support Specialist
3 weeks ago
East London, United Kingdom Dimension Data Full timeJob SummaryThe Service Desk Agent plays a vital role in Dimension Data as the first point of contact for clients and vendors. This position is accountable for taking calls, chat requests, or tickets and handling resulting incidents or service requests in line with standard operating procedures.Key ResponsibilitiesReceive, log, validate, and diagnose client...
-
Service Desk Support Specialist
3 weeks ago
East London, United Kingdom Dimension Data Full timeJob SummaryThe Service Desk Agent plays a critical role in providing exceptional client service and support. As the first point of contact, you will be responsible for handling client requests, incidents, and service requests in a timely and professional manner.Key ResponsibilitiesReceive, log, and diagnose client requests, applying standard operating...
-
Front Desk Coordinator
4 weeks ago
North East, United Kingdom Accor Hotels Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Coordinator to join our team at 21c Museum Hotels. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and memorable experience.Key ResponsibilitiesRespond to guest inquiries and resolve issues in a...
-
Reservations Agent
4 weeks ago
East Grinstead, West Sussex, United Kingdom Valor Hospitality Europe Full timeReservations Agent Role OverviewAt Valor Hospitality Europe, we're seeking a skilled Reservations Agent to deliver exceptional customer service and drive hotel occupancy. As a key member of our team, you'll be responsible for taking reservations, processing bookings, and providing a seamless guest experience.Key Responsibilities:Provide top-notch customer...
-
Front Desk Coordinator
4 weeks ago
North East, United Kingdom Accor Hotels Full timeJob Summary:The Front Desk Coordinator is responsible for providing exceptional guest service and ensuring a smooth check-in and check-out experience for our guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.Key Responsibilities:Respond to guest inquiries and...
-
Front Desk Coordinator
4 weeks ago
North East, United Kingdom Accor Hotels Full timeFront Desk Coordinator Job DescriptionAre you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working as part of a dynamic team? If so, we have an exciting opportunity for a Front Desk Coordinator to join our team at 21c Museum Hotels.Key Responsibilities:Provide warm and...
-
Front Desk Coordinator
4 weeks ago
North East, United Kingdom Accor Hotels Full timeJob Title: Front Desk CoordinatorAre you a people person with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we want to hear from you!We are seeking a highly motivated and organized Front Desk Coordinator to join our team at 21c Museum Hotels. As a key member of our...
-
Service Desk Advisor
5 months ago
North London, United Kingdom Colbern Limited Full time379782-1291-23307 NCD Service Desk Advisor Islington Contract £20.63 per hour PAYE Our client is looking for an experienced Service Desk Advisor. - Interpreting issues and concerns from a cultural perspective and address situations or problems from the points-of-view of multiple cultures - Supporting people with long-term health conditions and/or...
-
Service Desk Manager
2 days ago
South East London, United Kingdom CV-Library Full timeWe have a fantastic opportunity for an experienced Service Desk Manager to join a great company in South East London. You will be responsible for managing and owning the Service Desk function of the IT Services division, working with all departments and customers on a personal basis, ensuring excellent service delivery. Responsible for the team of technical...
-
Front Desk Coordinator
2 weeks ago
North East, United Kingdom Accor Hotels Full timeJob Summary:The Front Desk Coordinator plays a vital role in ensuring the smooth operation of the front desk and valet services. This position is responsible for handling internal and external guest issues, responding to inquiries, and providing excellent customer service.Key Responsibilities:Respond to guest inquiries and resolve issues in a professional...
-
Reservations Agent
3 weeks ago
East Grinstead, West Sussex, United Kingdom Valor Hospitality Europe Full timeReservations Agent Job DescriptionWe are seeking a highly skilled and customer-focused Reservations Agent to join our team at Valor Hospitality Europe. As a Reservations Agent, you will be responsible for delivering exceptional customer service, handling reservations, and ensuring seamless guest experiences.Key Responsibilities:Provide top-notch customer...
-
Help Desk Operations Coordinator
8 hours ago
East London, United Kingdom Ballymore Full timeJob OverviewThe Help Desk Operations Coordinator plays a crucial role in ensuring the smooth operation of our customer service team. This position is responsible for providing high-level support to customers, coordinating work tasks, and updating delegated tasks to ensure progress meets Service Level Agreements (SLAs).About the RoleThis 12-month fixed-term...
-
Estate Agent Lister
2 weeks ago
East Ham North, United Kingdom CV-Library Full timeEstate Agent Lister * This well established and forward-thinking independent Estate Agency is looking to significantly increase its market share and to actively grow the business through valuations and subsequent listings and to enhance still further the reputation of the company for quality and performance. Estate Agent Lister * Are you an Estate Agent...
-
Service Desk Analyst
1 month ago
Northallerton, North Yorkshire, United Kingdom DataCareers Full time €19Service Desk Analyst 6 Month Contract Location: Northallerton, North Yorkshire Rate: £18.64 per hour (Inside IR35) We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working 5 days a week at my client's office in Northallerton, North Yorkshire. You will...
-
Service Desk Analyst
1 month ago
Northallerton, North Yorkshire, United Kingdom DataCareers Full time €19Service Desk Analyst 6 Month Contract Location: Northallerton, North Yorkshire Rate: £18.64 per hour (Inside IR35) We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working 5 days a week at my client's office in Northallerton, North Yorkshire. You will...
-
Reservations Agent
4 weeks ago
East Grinstead, West Sussex, United Kingdom Valor Hospitality Europe Full timeReservations Agent - Hospitality ExpertWe are seeking a highly skilled Reservations Agent to join our team at Valor Hospitality Europe. As a key member of our hospitality team, you will be responsible for delivering exceptional customer service and ensuring seamless reservations experiences for our guests.Key Responsibilities:Take and process reservations...
-
IT Support and Service Desk Operator
1 month ago
Northallerton, North Yorkshire, United Kingdom DataCareers Full time €19Service Desk Analyst 6 Month Contract Location: Northallerton, North Yorkshire Rate: £18.64 per hour (Inside IR35) We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working 5 days a week at my client's office in Northallerton, North Yorkshire. You will join a...
-
IT Support and Service Desk Operator
1 month ago
Northallerton, North Yorkshire, United Kingdom DataCareers Full time €19Service Desk Analyst 6 Month Contract Location: Northallerton, North Yorkshire Rate: £18.64 per hour (Inside IR35) We are looking to recruit a Service Desk Analyst on an initial 6 month contract for a leading public sector organisation. This is an on site role working 5 days a week at my client's office in Northallerton, North Yorkshire. You will join a...