Front Desk Coordinator Associate

1 month ago


North East, United Kingdom Accor Hotels Full time

Company Overview

21c Museum Hotels is a pioneering example of bridging the worlds of art and hospitality. We combine a multi-venue contemporary art museum, boutique hotel, and a chef-driven restaurant to create a unique and welcoming opportunity.

Estimated Salary: $45,000 - $55,000 per year, based on location and experience.

Job Description

The Front Desk Supervisor handles internal and external guest issues in the absence of the manager. This position ensures all front desk and valet functions are completed accurately and efficiently. The Front Desk Supervisor also acts as a liaison between Front Desk, Housekeeping, and Engineering, ensuring that all requests are fulfilled within a timely manner.

Key Responsibilities:

  • Responds in a professional and courteous manner to arriving, departing, and in-house guests by providing accurate and timely information and services.
  • Manages front office and valet staff during appropriate shifts.
  • Overses all day-to-day operations of Front Desk and Valet staffs, ensuring that all established front office and hotel policies are followed.

Required Skills and Qualifications

The ideal candidate must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills. They must be fluent in English and able to understand and follow verbal/written instructions.

Benefits

21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.


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