Front Desk Assistant Leader
3 days ago
We are seeking a skilled and dedicated Guest Service Assistant to join our front desk team at DoubleTree by Hilton ExCeL. As a key member of our team, you will play a vital role in delivering exceptional guest experiences and ensuring the smooth operation of our hotel.
Key Responsibilities">Your primary responsibilities will include:
Providing exceptional customer service, responding to guest inquiries and resolving any issues promptly and efficiently
Managing the front desk operations, including handling check-ins, check-outs, and room assignments
Collaborating with other teams to ensure seamless guest experiences, including housekeeping, food and beverage, and maintenance
Maintaining accurate records and reports, ensuring data integrity and compliance with company policies
To be successful in this role, you will need:
A strong passion for delivering exceptional customer service
Previous experience in a similar role, preferably in the hospitality industry
Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups
Able to work independently and as part of a team, with minimal supervision
High school diploma or equivalent required; some college or relevant training preferred
We offer a competitive salary package, including:
£11.95 per hour
A comprehensive benefits program, including health insurance, retirement savings plan, and paid time off
Opportunities for career growth and professional development
A dynamic and supportive work environment, with a focus on teamwork and collaboration
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