Front Office Shift Leader

6 months ago

London, United Kingdom Front Office Full time

Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Front Office Shift Leader

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, and moments to grow while helping our colleagues reach their potential and opening the door to their next opportunity.

As a “We Always Care” employer, you will be provided with tailored development plans, training, and apprenticeship opportunities to develop your career

Joining our independently owned and 5 Star service hotel as a Front Office Shift Leader, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

- Service Charge from Room Revenue
- Complimentary night stay for 2 at the Royal Lancaster London
- Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
- Employees and Friends & Family rates across our sister properties
- Perkbox membership which gives you exclusive access to a variety of discounts ranging from healthcare and wellness to everyday shopping, restaurants, and traveling
- Complimentary meals on duty
- Uniform provided and laundered complimentary
- Refer a friend bonus
- Cycle to work & workplace pension schemes
- Annual season ticket loans
- Employee recognition schemes and Social Committee events including gala dinners and much more

As a Front Office Shift Leader, you will provide overall supervision of the daily reception operations and support the team to provide a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. You will rely on your previous experience working with Opera to check in/out guests and have the ability to resolve any complaints and maximise all revenue opportunities.

**Key Duties and Responsibilities**
- To ensure all guests are registered in the most appropriate and efficient manner through a high standard of supervision and administration in line with the laid down departmental standards.
- Complete each task on the Reception Shift Leader’s checklist.
- To assist in other areas of the Front Office and the Hotel where required.
- To carry out all duties relevant to the Reception Shift Leader, pertaining to cash handling, as laid down in the Standard Operating Procedures of the department.
- To train, support and review the Guest Service Agents to achieve personal and departmental goals.
- Ensure exceptional body language and language used by all team members

In your role it is essential to have a positive, ‘can do’ attitude and a drive to excel, ensuring that you promote the hotel’s services.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team

**All applicants must be legally eligible to work in the UK.**

JoinOurHappiness

INDHOTEL

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