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Front Office Shift Leader

1 month ago

London, Greater London, United Kingdom Royal Lancaster London Full time

We are seeking a passionate Front Office Shift Leader to join our Front Office team on a permanent basis. As a key member of our team, you will be responsible for delivering exceptional service to our guests and colleagues. Your main duties will include supporting and coordinating with Guest Service Agents, up-selling room types, and conducting quality checks to ensure our service standards are met.

As a Front Office Shift Leader, you will have the opportunity to develop your skills and knowledge, and contribute to the success of our hotel. You will be required to work 40 hours per week, on a shift rota. We offer a range of benefits, including a competitive salary, pension scheme, and discounts on our restaurants and spa facilities.

We are a Best Employer for 2021, One of the happiest hotels in London, and Earth Check Silver Certified. We are committed to providing a positive and inclusive work environment, and we are looking for someone who shares our values and is passionate about delivering exceptional service.

Key responsibilities:

  • Support and coordinate with Guest Service Agents
  • Up-sell room types
  • Conduct quality checks
  • Monitor the appearance, conduct, and guest relation skills of Reception staff

Requirements:

  • Legally eligible to work in the UK

We are an equal opportunities employer and welcome applications from all qualified candidates. Please note that all applicants must be legally eligible to work in the UK.