Front Office Shift Leader
1 week ago
We are looking for a passionate and dedicated Front Office Shift Leader to join our team at the Royal Lancaster London. As a Front Office Shift Leader, you will be responsible for coordinating support with Guest Service agents, up-selling room types, and training and reviewing Guest Service agents to achieve departmental goals.
Your main duties and expectations for the role will include:
- Support and coordinate support with Guest Service agents for areas requested during busy periods.
- Confidently use various computer systems such as Opera.
- Up-sell room types at every available opportunity to achieve the departmental up-selling goal.
- Train, support and review the Guest Service Agents to achieve the personal and departmental goals.
- Conduct Quality Checks to ensure Guest Service Agents consistently adhere to the prescribed service standards.
- Monitor the appearance, conduct, guest relation skills and punctuality of Reception staff in order that the required departmental standards are met.
As a Front Office Shift Leader, you will be required to work 40 hours per week, on a shift rota. We are a best employer for 2021 at Springboard's Excellence Awards, One of the happiest hotels in London, Earth Check Silver Certified 2023, 2 rosettes and Hoteliers' Charter Approved. We are committed to building a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.
Some of the fabulous benefits you will enjoy as a Front Office Shift Leader are:
- Salary: £27,040.00 + service charge
- Pension scheme with company contributions
- 50% discount in all our restaurants and Spa's across our properties
- Team member and Friends & Family rates across our properties
- Complimentary stay after passing probation
- Extensive discounts on our benefits platform
- Access to private medical insurance
- Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
- Interest free season ticket loan
- Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
- Bike to work scheme
- Recommend a Friend incentive
- Complimentary laundry
- Free meals on duty
- Opportunity to join our taskforces to contribute to the business focuses, community and environment
- Employee recognition schemes and Social Committee events including gala dinners and much more
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Front Office Shift Leader
3 days ago
London, Greater London, United Kingdom Royal Lancaster London Full timeLead the Way in Exceptional ServiceWe are seeking a dedicated Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for leading by example and delivering exceptional service to our guests.Key Responsibilities:Support and coordinate with Guest Service Agents during busy...
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Front Office Shift Leader
3 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a passionate and dedicated Front Office Shift Leader to join our Front Office team at the Royal Lancaster London. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Main Responsibilities:Support and coordinate with Guest...
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Front Office Shift Leader
3 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a passionate and dedicated Front Office Shift Leader to join our Front Office team at the Royal Lancaster London. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Main Responsibilities:Support and coordinate with Guest...
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Front Office Shift Leader
3 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a passionate and dedicated Front Office Shift Leader to join our Front Office team at the Royal Lancaster London. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Main Responsibilities:Support and coordinate with Guest...
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Front Office Shift Leader
3 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a passionate and dedicated Front Office Shift Leader to join our Front Office team at the Royal Lancaster London. As a key member of our team, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our guests.Main Responsibilities:Support and coordinate with Guest...
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Front Office Shift Leader
1 month ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and delivering exceptional service standards.Key Responsibilities:Support and coordinate with Guest Service...
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Front Office Shift Leader
4 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Hotel Full timeFront Office Shift LeaderWe are seeking a highly motivated and experienced Front Office Shift Leader to join our team at the Royal Lancaster London Hotel. As a Front Office Shift Leader, you will be responsible for leading a team of Guest Service Agents and ensuring that our guests receive exceptional service and a memorable experience.Main...
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Front Office Shift Leader
4 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Hotel Full timeFront Office Shift LeaderWe are seeking a highly motivated and experienced Front Office Shift Leader to join our team at the Royal Lancaster London Hotel. As a Front Office Shift Leader, you will be responsible for leading a team of Guest Service Agents and ensuring that our guests receive exceptional service and a memorable experience.Main...
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Front Office Shift Leader
1 month ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
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Front Office Shift Leader
2 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeRole OverviewWe are seeking a highly motivated and organized Front Office Shift Leader to join our Front Office team at the Royal Lancaster London. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating support with Guest Service Agents, and ensuring the smooth operation of our Front Office.Key...
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Front Office Shift Leader
4 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and experienced Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Support and coordinate with Guest...
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Front Office Shift Leader
4 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and experienced Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.Key Responsibilities:Support and coordinate with Guest...
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Front Office Shift Leader
1 month ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
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Front Office Shift Leader
1 month ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for ensuring seamless guest experiences and providing exceptional service to our valued customers.Key Responsibilities:Support and coordinate with...
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Front Office Shift Leader
2 months ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
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Front Office Shift Leader
2 months ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
-
Front Office Shift Leader
2 months ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
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Front Office Shift Leader
1 month ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
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Front Office Shift Leader
1 month ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
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Front Office Shift Leader
4 weeks ago
London, Greater London, United Kingdom Royal Lancaster London Full timeFront Office Shift LeaderWe are seeking a highly motivated and organized Front Office Shift Leader to join our team at the Royal Lancaster London. As a key member of our Front Office team, you will be responsible for providing exceptional customer service, ensuring seamless operations, and contributing to the overall success of our hotel.Key...
