Front Office Supervisor

6 months ago

London, United Kingdom Clayton Hotel London Wall - Front Office Full time

**Front Office Supervisor - Clayton Hotel London Wall**

We have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel London Wall

We are looking for a talented individual with experience in management within the hospitality industry.

**Why Dalata and the Clayton Hotel London Wall**

Dalata Hotel Group are the most successful and largest hotel group in Ireland, and now have a growing presence in the UK and Continental Europe. We operate the Clayton Hotel & Maldron Hotel brands alongside a number of partner hotels, and our portfolio consists of 51, primarily 4-star hotels situated in city-centre locations.

We are continuing our sustained growth and expansion with the opening of new hotels in the following UK cities, **Shoreditch London, Brighton & Manchester** **Cathedral Quarter.**

Dalata offers plenty of room for career growth, lots of responsibility and autonomy, and a brilliant work culture and so what better time to join our company and become part of our exciting future

**The company provides amazing staff benefits: -**
- Access to Dalata Learning and Development programmes, including Apprenticeships programmes
- Opportunities for career progression and advancement within our hotel and the Dalata Hotel Group
- Competitive employee, friends & family rates for overnight stays in our Dalata Hotels
- 25% discount off Food & Beverage when using our Company Hotels Facilities
- Up to 33 days holiday (Inclusive of Bank Holidays) based on lenght of service
- Access to Life Works, our Employee Assistance Programme with 24/7 health and wellbeing support
- Regular employee appreciation events, including Staff parties through the year and monthly employee rewards programmes
- Complimentary use of the hotel gym
- Free employee meals on duty

**Objective of the Role**

Reporting to the Front Office Manager, the Front Office Supervisor will assist in ensuring the smooth and efficient running of the Front Office Department ensuring guest’s requests are met at all times and revenue is maximised.

**Key Duties and Responsibilities**
- Ensure all guests receive a genuine warm, friendly and courteous welcome on arrival and during their stay rom all department personnel.
- Assist in achieving goals in relation to mystery audits, customer comment index, quality evaluations and hotel standards.
- Assist in efficiently and effectively controlling front office departmental operations.
- Work with the management team to ensure strong morale amongst the team at all times.

**Requirements**:

- 6 - 12 months experience in a similar role.
- Excellent organisational skills and the ability to oversee & delegate work to others.
- A warm, friendly and approachable personality when dealing with fellow staff and guests.
- The ability to work on their own initiative, as well as being capable of working as part of a team.

**About our culture**:
Dalata Hotel Group - Ireland’s largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it’s more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy.

We lead through our Dalata values of “Our People, Our Fairness, Our Service and Our Individuality”. If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees.

**_Dalata Hotel Group Plc is an Equal Opportunities Employer._

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