Front Office Supervisor

5 months ago

London, United Kingdom Hilton Full time

**You are the Key to our success**

**WELCOME TO A WORLD OF OPPORTUNITIES **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**:

- **
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

**Hourly rate**
of £14. 80 per hour + Sales Incentive.

**A WORLD OF REWARDS**
- ** Smart uniform provided**
and

laundered
- **Free**
**and healthy**

**meals**
when on duty
- **Grow your Career**
your next position could as a front office assistant manager.
- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Modern and inclusive**
Team Member's areas

A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

**What will I be doing?**

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

**What are we looking for?**

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- A relevant supervisory/management certificate/diploma or degree

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Clayton Hotel London Wall - Front Office Full time

    **Front Office Supervisor - Clayton Hotel London Wall** We have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel London Wall We are looking for a talented individual with experience in management within the hospitality industry. **Why Dalata and the Clayton Hotel London Wall** Dalata Hotel Group are the most successful...

  • Front Office Shift Leader

    6 months ago

    London, United Kingdom Front Office Full time

    Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Front Office Shift Leader! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Number 16 Hotel - Front of House Full time

    We have an exciting opportunity for a Front Office Supervisor to join our highly successful team here at our Number 16 Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Front Office Intern

    5 months ago

    London, United Kingdom Bulgari Hotel London - Front Office Full time

    We are currently looking for an enthusiastic, talented and dedicated Front Office Intern to join our team here at Bvlgari Hotel London. You will play a key role in the hotel as part of the Front Office Team. We encourage the development of your knowledge, skills and abilities in order to foster the development of your career in hospitality. Reporting to the...

  • Front Office Supervisor

    5 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11016 **Date Posted**:3 May **Salary**:14.04 At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor**, you are the first and last person our...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11283 **Date Posted**:10 June **Salary**:£14.04 plus Incentives Newly opened Hotel! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New Hotel in Hoxton! Long revered as...

  • Front Office Supervisor

    5 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ10886 **Date Posted**:18 April **Salary**:14.04 New Hotel opening! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New opening Hotels coming to Hoxton! Long revered as London’s...

  • Front Office Manager

    4 weeks ago

    London, Greater London, United Kingdom Front Office - The Landmark London Full time

    As a Front Office Manager at The Landmark London, you will be responsible for leading the reception team to deliver exceptional guest experiences. Your role will involve managing the front desk, resolving guest complaints, and developing training programs for staff.Key responsibilities include:Ensuring the smooth operation of the reception teamAssessing and...

  • Front Office Supervisor

    5 months ago

    London, United Kingdom Hilton Full time

    Front Office Supervisor **You are the Key to our success!** **WELCOME TO A WORLD OF OPPORTUNITIES **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - ** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and...

  • Front Office Supervisor

    4 weeks ago

    London, Greater London, United Kingdom MERCURE Full time

    Job Title: Front Office SupervisorJob Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at MERCURE. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front office operations, and supervising a team of front office staff.Main...

  • Front of House Graduate

    5 months ago

    London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom The Ned Full time

    Role OverviewThe Front Office Supervisor will be responsible for leading a team of front office receptionists, ensuring seamless guest experiences, and maintaining the highest standards of hospitality.Key ResponsibilitiesSupervise and mentor front office staff to deliver exceptional guest serviceOversee daily front office operations, ensuring efficiency and...

  • Front Office Supervisor

    4 weeks ago

    London, Greater London, United Kingdom The Landmark London Full time

    The Landmark London is seeking a skilled Front Office Supervisor to join our Front Office Department on a permanent basis.We are looking for a passionate and dedicated individual to consistently deliver memorable moments and five-star service to our guests and each other.As a Front Office Supervisor, you will be responsible for leading a team of front office...

  • Front Office Supervisor

    4 weeks ago

    London, Greater London, United Kingdom MERCURE Full time

    Job Title: Front Office SupervisorJob Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at MERCURE. As a Front Office Supervisor, you will be responsible for ensuring the smooth operation of the front desk, providing exceptional customer service, and leading a team of front office staff.Main...

  • Front Office Supervisor

    4 weeks ago

    London, Greater London, United Kingdom K.B.C. Associates Ltd Full time

    Job Title: Front Office SupervisorJob Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at K.B.C. Associates Ltd. As a key member of our Front Office team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our Front Desk.Key Responsibilities:Assist guests...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Job Reference**:REQ9244 **Date Posted**:2 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests see. Your helpful, can-do approach...

  • Front Office Supervisor

    4 weeks ago

    London, Greater London, United Kingdom The Landmark London Full time

    The Landmark London is seeking a passionate Front Office Supervisor to join our Front Office Department on a permanent basis.We are looking for someone who can consistently deliver memorable moments and five-star service to our guests and each other.As a Front Office Supervisor, you will be responsible for leading a team of Front Office staff and ensuring...

  • Front Office Supervisor

    4 weeks ago

    London, Greater London, United Kingdom MERCURE Full time

    Job Title: Front Office SupervisorJob Summary:We are seeking a highly skilled and experienced Front Office Supervisor to join our team at MERCURE. As a Front Office Supervisor, you will be responsible for leading the front office team and ensuring that all guests have an enjoyable stay with us.Main Responsibilities:Direct daily front office operations and...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom The Landmark London Full time

    We are seeking a passionate Front Office Supervisor to join our Front Office Department on a permanent basis. As a Front Office Supervisor, you will be responsible for consistently delivering memorable moments and five-star service to our guests and each other.We are located opposite Marylebone train and tube station and a short walk from Baker Street and...