Front Office Supervisor

2 days ago

London, Greater London, United Kingdom The Ned Full time
Role Overview

The Front Office Supervisor will be responsible for leading a team of front office receptionists, ensuring seamless guest experiences, and maintaining the highest standards of hospitality.

Key Responsibilities
  • Supervise and mentor front office staff to deliver exceptional guest service
  • Oversee daily front office operations, ensuring efficiency and effectiveness
  • Collaborate with the front office management team to drive business growth and excellence
  • Coach and develop team members to achieve their full potential
Requirements
  • Previous experience in a front office role, preferably in a luxury hotel environment
  • Proven leadership and supervisory skills, with a focus on team development and guest satisfaction
  • Excellent communication and interpersonal skills, with the ability to work effectively with colleagues and guests
  • Strong organizational and problem-solving skills, with a focus on delivering results in a fast-paced environment
What We Offer
  • A competitive salary package, including service charge
  • Complimentary meals in our team restaurant, Neddy's
  • Exclusive rates at The Ned for staying and eating
  • Wellbeing and health benefits, including Reward Gateway and Wagestream
About The Ned

The Ned is a global collection of hotels, clubs, and restaurants that offers a unique and exclusive hospitality experience. As a Front Office Supervisor, you will be part of a dynamic team that is committed to delivering exceptional service and exceeding guest expectations.

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