Front Office Supervisor

4 weeks ago


London, Greater London, United Kingdom Accor Full time
Job Summary

We are seeking a skilled Front Office Supervisor to join our team at The Hoxton, Southwark. As a key member of our Front Office team, you will be responsible for ensuring a seamless and memorable experience for our guests from arrival to departure.


Key Responsibilities

Support the Front Office Manager in the day-to-day running of the Front Office, inspiring our receptionists to deliver exceptional service
Work closely with our Housekeeping and Engineering teams to ensure a smooth guest experience
Provide exceptional customer service, answering phones, resolving requests, and offering recommendations to our guests
Assist with room bookings, overbooking levels, and other Front Office tasks as needed
Collaborate with our teams to maintain a positive and welcoming atmosphere for our guests


Requirements

Passion for hospitality and delivering exceptional customer service
Ability to work well under pressure and as part of a team
Strong communication and problem-solving skills
Experience in a similar role or in a customer-facing environment
Availability to work a variety of shifts, including evenings and weekends


What We Offer

Competitive salary and benefits package
Opportunities for career growth and development
A fun and supportive work environment
Discounts on food and beverage across our properties
Access to training and development programs to enhance your skills


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