Reception Supervisor

4 weeks ago


London, Greater London, United Kingdom Accor Full time
Job Title: Reception Supervisor - Front Office Expert

At The Hoxton, Southwark, we're looking for a skilled Reception Supervisor to join our Front Office team. As a key member of our team, you'll be responsible for ensuring a seamless guest experience from arrival to departure.

Key Responsibilities:
  • Support the Front Office Manager in maintaining a high level of service quality and efficiency.
  • Work closely with the Housekeeping and Engineering teams to resolve any guest issues promptly.
  • Provide exceptional customer service, responding to guest requests and resolving any issues in a timely manner.
  • Collaborate with the Front Office team to ensure accurate room bookings and manage overbooking levels.
Requirements:
  • Proven experience in a Front Office or customer-facing role.
  • Excellent communication and problem-solving skills.
  • Ability to work well under pressure and maintain a positive attitude in a fast-paced environment.
  • Knowledge of hospitality industry standards and best practices.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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