Front Office Supervisor

4 weeks ago


London, Greater London, United Kingdom The Ned Full time
Front Office Supervisor Role

At The Ned, we're looking for a skilled Front Office Supervisor to join our team. As a key member of our front office team, you'll be responsible for providing exceptional hospitality to our guests and ensuring a seamless check-in and check-out experience.

Key Responsibilities:
  • Lead a team of front office receptionists to deliver outstanding customer service
  • Supervise the daily operation of the front office, setting the team up for success and providing hands-on support
  • Model behaviours and provide coaching, feedback, and training to team members
  • Ensure high standards of hospitality and knowledge within the team

Requirements:
  • Previous experience in a front office role in a similar environment
  • Previous supervisory experience is advantageous
  • High standards of organisation and attention to detail
  • A calm and composed demeanor, with a passion for delivering exceptional customer service

What We Offer:
  • A competitive salary of up to £33,925 per year, including service charge
  • Complimentary meals in our team restaurant, Neddy's
  • Exclusive rates at The Ned for staying and eating
  • Wellbeing and health benefits, including Reward Gateway and Wagestream

About The Ned:
The Ned is a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work, and have a good time. We're committed to being the best place to work, and ensuring that we have a leading diversity, equity, and inclusion programme is central to making that vision a reality.
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