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Front Office Supervisor

1 month ago

London, Greater London, United Kingdom The Ned Full time
{"title": "Front Office Supervisor Role", "description": "About the Role

The Front Office Supervisor is a key member of our reception and front office team, responsible for leading a team of front office receptionists and providing an exceptional first and last experience for every hotel guest.

As a Front Office Supervisor, you will be the stable presence that our team looks to, with a calm demeanor and a genuine passion for providing guests with exceptional hospitality.

Key Responsibilities
  • Lead a team of front office receptionists who will look after all arriving and departing guests
  • Supervise the daily operation, setting the team up for success and providing hands-on support while working alongside them
  • As a junior member of the leadership team, you will be a guardian of outstanding hospitality and knowledge within your team, modeling behaviors and providing coaching, feedback, and training where needed
What We Offer
  • Salary of up to \u00a333,925 per year, including service charge
  • Complimentary meals in our friendly team restaurant, Neddy's, including monthly payday breakfast
  • Exclusive rates at The Ned for staying and eating for you, your family, and friends
  • Wellbeing and health benefits, including Reward Gateway and Wagestream, with access to gym, shopping, and cinema discounts
  • Your birthday off, after a year of service, and more holiday after five years of service
  • Paid volunteer day
  • Refer a friend scheme of up to \u00a01,000
  • Regular social events, including an annual pool party
  • Employee assistance program – 24/7 advice and support
  • Reward and recognition initiatives
About The Ned

The Ned and Ned's Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work, and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned's Club – a private members' space, gym, and rooftop – alongside a public spa, a whole floor of event spaces, ten restaurants and bars, and 250 hotel bedrooms.

We are committed to being the best place to work and ensuring that we have a leading diversity, equity, and inclusion program is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must have the right to work in the UK to be considered for this role.

", "lang_code": "en"}