Front Office Supervisor

1 week ago

London, Greater London, United Kingdom MERCURE Full time

Job Title: Front Office Supervisor

Job Summary:

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at MERCURE. As a Front Office Supervisor, you will be responsible for leading the front office team and ensuring that all guests have an enjoyable stay with us.

Main Responsibilities:

  • Direct daily front office operations and ensure efficient and courteous reception service.
  • Supervise front cashiers and help out with accounting problems.
  • Control hotel duty keys and floats whilst on duty.
  • Implement training programs for all employees and conduct induction and skills training.
  • Perform any other duties as directed by the Front Office Management.

Customer Relations:

  • Provide efficient, friendly and professional service to all guests, making all guests experience positive.
  • Actively sell and promote hotel facilities and services.
  • Treat customers and colleagues from all cultural groups with respect, sensitivity and transparency.

Additional Information:

  • Employee benefit card offering discounted rates at Accor worldwide.
  • £5 for any name mention.
  • £200 for the Heartist of the month (Employee of the month).
  • Free and delicious meal breaks on duty.
  • Complimentary stays in UK and North Ireland.
  • Friends & Family discounts.
  • 50% food discounts in our restaurants.
  • Pension Scheme.
  • Health Insurance.
  • Eye Test Vouchers.
  • Cycle to work Scheme.
  • Staff Uniforms Provided.
  • Learning programs through our Academies.
  • Wonderful and fun colleagues.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

Candidates must have the right to work in the UK.

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