Front Office Supervisor

6 months ago

London, United Kingdom Hilton Full time

Front Office Supervisor

**You are the Key to our success**

**WELCOME TO A WORLD OF OPPORTUNITIES **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**:

- **
No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow

**Hourly rate**
of £14. 80 per hour + Sales Incentive.

**A WORLD OF REWARDS**
- ** Smart uniform provided**
and

laundered
- **Free**
**and healthy**

**meals**
when on duty
- **Grow your Career**
your next position could as a front office assistant manager.
- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Discounted dental and health cover**:

- **Modern and inclusive**
Team Member's areas

A Front Office Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.

**What will I be doing?**

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Supervise Front Desk operations during your assigned shift to a consistently high standard
- Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
- Advise your shift team of any special events or VIP Guests in the hotel that day
- Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
- Maximize sales revenues through up-selling and marketing program
- Manage Guest requests, inquiries, and complaints promptly and completely
- Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service

**What are we looking for?**

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Front Office experience in the hotel, leisure, and/or retail sector
- Strong commercial/business awareness and demonstration of sales capabilities
- Calm, organized work ethic with the ability to prioritize and meet deadlines
- Excellent supervisory, inter-personal, and communication skills
- A passion for delivering exceptional levels of Guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- A relevant supervisory/management certificate/diploma or degree

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Front Office - The Landmark London Full time

    The Landmark London is looking for you to be our **Front Office Supervisor!** Do you want to join an energetic and fun team that works hard and plays hard? If so, we would like you to come and join us as a **Front Office Supervisor **at The Landmark London. We are located opposite Marylebone train and tube station and a short walk from Baker Street and...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Clayton Hotel London Wall - Front Office Full time

    **Front Office Supervisor - Clayton Hotel London Wall** We have a fantastic new vacancy for Front Office Supervisor in the excellent Clayton Hotel London Wall We are looking for a talented individual with experience in management within the hospitality industry. **Why Dalata and the Clayton Hotel London Wall** Dalata Hotel Group are the most successful...

  • Front Office Shift Leader

    7 months ago

    London, United Kingdom Front Office Full time

    Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Front Office Shift Leader! Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for...

  • Front Office Supervisor

    7 months ago

    London, United Kingdom Number 16 Hotel - Front of House Full time

    We have an exciting opportunity for a Front Office Supervisor to join our highly successful team here at our Number 16 Hotel. To be successful in this role you will need to be confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate...

  • Front Office Intern

    6 months ago

    London, United Kingdom Bulgari Hotel London - Front Office Full time

    We are currently looking for an enthusiastic, talented and dedicated Front Office Intern to join our team here at Bvlgari Hotel London. You will play a key role in the hotel as part of the Front Office Team. We encourage the development of your knowledge, skills and abilities in order to foster the development of your career in hospitality. Reporting to the...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11016 **Date Posted**:3 May **Salary**:14.04 At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Supervisor**, you are the first and last person our...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ10886 **Date Posted**:18 April **Salary**:14.04 New Hotel opening! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New opening Hotels coming to Hoxton! Long revered as London’s...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom art’otel Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ11283 **Date Posted**:10 June **Salary**:£14.04 plus Incentives Newly opened Hotel! **Front Office Supervisor** We are recruiting for** Front Office Supervisor** for one of the Coolest New Hotel in Hoxton! Long revered as...

  • Front of House Graduate

    6 months ago

    London, United Kingdom Front Office Full time

    Are you a dynamic and ambitious individual with a passion for the luxury hospitality industry? If you are ready to embrace a journey of growth and development, we invite you to submit your resume! Elevate your career by joining our independently owned hotels as a **Front of House Graduate, **and you will start your progression towards becoming a valuable...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Hilton Full time

    **You are the Key to our success!** **WELCOME TO A WORLD OF OPPORTUNITIES **AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - ** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza London Riverbank Full time

    **Department**: Front Office **Job Level**: Team Leader **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9917 **Date Posted**: 8 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests see....

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9917 **Date Posted**:8 November At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests see. Your...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9718 **Date Posted**:10 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests see. Your...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza London Waterloo Full time

    **Department**: Front Office **Job Level**: Team Leader **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9718 **Date Posted**: 10 October At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests see....

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza London Waterloo Full time

    **Department**: Front Office **Job Level**: Team Leader **Job Type**: Full Time **Hours per week**: 40 **Job Reference**: req9453 **Date Posted**: 4 September At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests...

  • Front Office Supervisor

    6 months ago

    London, United Kingdom Park Plaza Full time

    **Department**: Front Office **Job Level**:Team Leader **Job Type**:Full Time **Hours per week**:40 **Job Reference**:REQ9367 **Date Posted**:18 August At Park Plaza, we believe in providing a hotel experience that is tailored to the individual and their needs. As our **Front Office Team Leader**, you are the first and last person our guests see. Your...

  • Front Office Supervisor

    3 weeks ago

    London, Greater London, United Kingdom The Cavendish London Full time

    About the RoleThe Cavendish London is looking for a skilled and enthusiastic Front Office Supervisor to join our team. This exciting opportunity will see you take on a key leadership role within our Front Office Team, overseeing the smooth operation of our 230 stylish bedrooms and lobby area.Job DescriptionAs a Front Office Supervisor, you will be...

  • Front Office Supervisor

    3 weeks ago

    London, United Kingdom Royal Lancaster London Full time

    Join the team that Always Cares!Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Front Office Supervisorat the Royal Lancaster London, where we encourage your personal development and growth.We are located next to Lancaster Gate tube station, and a short distance from Paddington,...

  • Senior Front Office Coordinator

    24 hours ago

    London, Greater London, United Kingdom Front of House Recruitment Full time

    We are seeking a highly skilled and experienced Facilities and Events Manager to join our team at Front of House Recruitment in London.Job Title: Senior Front Office CoordinatorEstimated Salary: £50,000 - £27/hour (Contract / TEMP TO PERM)The ideal candidate will have previous experience as a Reception Manager, Reception Supervisor, or Senior Receptionist...

  • Front Office Supervisor

    3 weeks ago

    London, United Kingdom Great Scotland Yard Full time

    Front Office SupervisorSalary: £27,300 + Service Charge (up to £600 per month)Just some of the benefits you will enjoy as a Front Office Supervisor12 complimentary nights a year across Hyatt Hotels worldwideDiscounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!Free meals on duty50% discount on food and...