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Front Office Shift Leader

1 month ago

London, Greater London, United Kingdom Royal Lancaster London Full time

We are seeking a passionate Front Office Shift Leader to join our Front Office team on a permanent basis. As a key member of our team, you will be responsible for supporting and coordinating with Guest Service Agents during busy periods, ensuring exceptional service standards are met.

Key responsibilities include:

  • Supporting Guest Service Agents to achieve departmental goals
  • Training and reviewing Guest Service Agents to ensure they meet service standards
  • Conducting quality checks to ensure Guest Service Agents adhere to service standards
  • Monitoring the appearance, conduct, and guest relation skills of Reception staff

You will be required to work 40 hours per week on a shift rota. We offer a range of benefits, including a salary of £27,040.00 + service charge, pension scheme, and access to private medical insurance.

As a Front Office Shift Leader, you will be part of a dynamic team that consistently delivers memorable moments and five-star service to our guests. We are committed to building a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

Our hotel is a Best Employer for 2021, One of the happiest hotels in London, Earth Check Silver Certified 2023, and a 2-rosette hotel. We are a Hoteliers' Charter Approved and Preferred Hotels & Resorts member.

Apply now to join our award-winning family and pour some happiness into your career.